Lone Wolf Technologies

Lone Wolf Technologies offers a complete real estate software suite for brokerages and agents, connecting real estate and technology to simplify transactions and operations.

Internet Software & Services

Information Technology

251-1K (630)

Founded 1989

15 open positions

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Customer Success Manager

1 month ago

Canada

Full-time

Mid Level

Customer and Technical Support

CRM

Apply Now

Lone Wolf Technologies

Lone Wolf Technologies offers a complete real estate software suite for brokerages and agents, connecting real estate and technology to simplify transactions and operations.

Internet Software & Services

251-1K

Founded 1989

View All Jobs 15

Description

Develop a deep understanding of each customer’s business, priorities, workflows, stakeholders, and desired outcomes.
Translate customer objectives into success criteria, milestones, and an actionable Customer Success Plan.
Drive adoption and value realization by identifying gaps and guiding customers toward effective product usage.
Lead proactive virtual meetings to share updates, best practices, insights, and next steps.
Monitor customer health and usage data to identify risks early and lead recovery plans.
Coordinate across Support, implementation, Product, Sales, and other teams to deliver a connected customer experience.
Maintain ownership of customer communication, internal alignment, and follow-through.
Build renewal readiness by surfacing risks early and partnering with the commercial owner on account health and renewal risk.
Contribute ideas, share knowledge, and help strengthen playbooks and best practices.

Requirements

3+ years of experience in a customer-facing Success role, Account Management, or similar in a SaaS environment.
Customer-first mindset focused on customer outcomes and value delivery.
Ability to understand customer business needs and connect software adoption to measurable outcomes.
Strong consultative skills, including discovery, active listening, problem diagnosis, and constructive guidance.
Experience managing a portfolio of customers with competing priorities, risks, and deadlines.
Strong written and verbal communication skills with the ability to simplify complex topics.
Solid problem-solving skills and a proactive approach to managing customer needs and issues.
Collaborative and resourceful, with the judgment to own work or involve other teams as needed.
A keen interest in technology and helping customers adopt software to improve their business.
Experience in real estate is a plus, but not required.

Interested in this position?

Apply directly on the company website

Apply Now

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