Customer Success Manager

18 minutes ago
Full-time
Mid Level
Customer and Technical Support
Lone Wolf Technologies

Lone Wolf Technologies

Lone Wolf Technologies offers a complete real estate software suite for brokerages and agents, connecting real estate and technology to simplify transactions and operations.

Internet Software & Services
251-1K
Founded 1989

Description

  • Develop a deep understanding of each customer’s business, priorities, workflows, stakeholders, and desired outcomes.
  • Translate customer objectives into success criteria, milestones, and an actionable Customer Success Plan.
  • Drive adoption and value realization by identifying gaps and guiding customers toward effective product usage.
  • Lead proactive virtual meetings to share updates, best practices, insights, and next steps.
  • Monitor customer health and usage data to identify risks early and lead recovery plans.
  • Coordinate across Support, implementation, Product, Sales, and other teams to deliver a connected customer experience.
  • Maintain ownership of customer communication, internal alignment, and follow-through.
  • Build renewal readiness by surfacing risks early and partnering with the commercial owner on account health and renewal risk.
  • Contribute ideas, share knowledge, and help strengthen playbooks and best practices.

Requirements

  • 3+ years of experience in a customer-facing Success role, Account Management, or similar in a SaaS environment.
  • Customer-first mindset focused on customer outcomes and value delivery.
  • Ability to understand customer business needs and connect software adoption to measurable outcomes.
  • Strong consultative skills, including discovery, active listening, problem diagnosis, and constructive guidance.
  • Experience managing a portfolio of customers with competing priorities, risks, and deadlines.
  • Strong written and verbal communication skills with the ability to simplify complex topics.
  • Solid problem-solving skills and a proactive approach to managing customer needs and issues.
  • Collaborative and resourceful, with the judgment to own work or involve other teams as needed.
  • A keen interest in technology and helping customers adopt software to improve their business.
  • Experience in real estate is a plus, but not required.

Interested in this position?

Apply directly on the company website

Apply Now

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