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Community Strategy Enablement Manager

3 weeks, 1 day ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Unite Us

Unite Us

Unite Us offers a whole person care platform that connects healthcare providers, government agencies, and community organizations to create coordinated care networks, enabling them to address the comprehensive needs of individuals by integrating social...

Diversified Consumer Services
251-1K
Founded 2013
$195M raised
View All Jobs 8

Description

  • Serve as a consultative partner to Customer Success Managers on escalation reviews and network engagement plans for new and priority customers.
  • Collaborate with Sales and Implementation teams to align on onboarding and embed community processes early.
  • Drive retention across assigned customer accounts.
  • Partner with community-based organizations to strengthen relationships and advance shared goals.
  • Work with Marketing and Revenue Operations to align community-focused strategies and objectives.
  • Maintain SOPs, playbooks, and triage processes for consistent community escalation handling.
  • Facilitate weekly escalation review meetings and track follow-up actions across teams.
  • Track and report escalation campaign metrics in Salesforce.
  • Monitor adoption, network health, and partner engagement data for key customers and geographies.
  • Manage post-escalation customer surveys to measure satisfaction and resolution effectiveness.

Requirements

  • 3+ years of experience in customer success, community engagement, implementation, account management, public health, human services, social services, or a related customer-facing role.
  • Experience working with state or local government agencies, community-based organizations (CBOs), nonprofits, healthcare organizations, or organizations serving vulnerable populations.
  • Demonstrated success building relationships across customers, community partners, government agencies, and cross-functional internal teams.
  • Experience managing complex projects or programs across multiple organizations, competing priorities, and changing timelines.
  • Strong analytical and operational skills with experience using data to measure outcomes and improve processes.
  • Experience documenting processes and developing playbooks or standard operating procedures.
  • Experience using CRM or case management platforms, with Salesforce preferred.
  • Comfort working in a fast-paced, evolving environment.
  • Must live in Pennsylvania.
  • Must pass a background check including criminal, employment, and education verification.

Benefits

  • Target salary range of $75,000-$80,000.
  • Remote U.S.-based role with company-provided home office equipment.
  • Medical, dental, and vision insurance for team members and eligible partners/dependents.
  • Unlimited virtual mental health and acute medical visits.
  • Flexible time off, including volunteer days and mental health days, plus 14 paid company holidays.
  • Paid parental leave, including for adoptive parents.
  • 401(k) with employer match, immediate vesting, and financial wellness resources.
  • Additional benefits including EAP, wellness platform subscription, HSAs, FSAs, commuter benefits, life and AD&D coverage, disability coverage, accident insurance, and pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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