Customer Success Associate

2 weeks ago
Full-time
Entry Level
Customer and Technical Support
Steer Health

Steer Health

Steer Health is a Conversational Growth Platform transforming healthcare with integrated solutions for exceptional patient experiences and organizational success.

Professional Services
11-50
Founded 2021

Description

  • Support sales hand-off, customer onboarding, and implementation activities.
  • Help customers adopt the platform and maximize the value they receive from it.
  • Monitor customer requests and ensure timely follow-up.
  • Coordinate across Customer Success, Product, and Engineering teams.
  • Document customer feedback and identify recurring trends.
  • Assist with customer training and education initiatives.
  • Help maintain customer health metrics and reporting.
  • Participate in customer meetings and learn account management best practices.
  • Identify opportunities to improve customer experience and internal processes.
  • Jump in wherever needed to support startup operations and teamwork.

Requirements

  • 1-3 years of professional experience or equivalent healthcare experience.
  • Strong communication skills and a professional presence.
  • Exceptional curiosity and willingness to learn.
  • Highly organized with strong attention to detail.
  • Comfortable working in ambiguity and adapting to changing priorities.
  • Self-starter who takes initiative without waiting for detailed instructions.
  • Excited about startups, AI technology, and building processes as you go.
  • Experience working in a healthcare setting such as hospital systems, medical practices, or clinics is preferred.
  • Experience working for a healthcare technology company is preferred.
  • Experience with AI, voice agent, or patient engagement platform implementations is preferred.

Benefits

  • Competitive base salary commensurate with experience.
  • Full benefits package including medical, dental, and vision coverage.
  • High-autonomy environment with direct access to executive leadership.
  • Structured operating cadence with clear goals, metrics, and career growth targets.
  • Flexible PTOs and company fixed holidays.
  • Direct mentorship from senior Customer Success leadership.
  • Clear path to Customer Success Manager or Account Manager.
  • Exposure to healthcare AI and emerging technologies.

Interested in this position?

Apply directly on the company website

Apply Now

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