RemoteLeaf Logo
Log in Sign up

Customer Experience & Operations Coordinator | E-Commerce Industry

2 hours, 53 minutes ago
Philippines, South Africa
Full-time
Mid Level
Customer Success
Customer and Technical Support
Asana Shopify Trello
Apply Now
Assist World

Assist World

Assist World provides dedicated virtual assistant services, enabling businesses to streamline their operations and enhance productivity by matching clients with skilled virtual talent tailored to their specific needs.

IT Services
View All Jobs 78

Description

  • Deliver customer support across email, SMS, and other customer-facing channels.
  • Respond to customer enquiries with professionalism, empathy, and attention to detail.
  • Communicate order updates, delays, inventory issues, and resolutions proactively.
  • Monitor order fulfilment and shipping progress across the supply chain.
  • Investigate delayed, missing, or problematic orders and coordinate resolutions with warehouses, suppliers, and logistics partners.
  • Track inventory levels, flag low-stock or at-risk products, and assist with re-order coordination.
  • Support Shopify operations, including product creation and updates, merchandising, and basic website and landing page maintenance.
  • Own follow-ups, track action items, and manage ongoing projects and operational priorities across teams.
  • Help improve systems, processes, and workflows as the business grows.
  • Support leadership with operational initiatives, special projects, and cross-functional communication.

Requirements

  • 3+ years of experience in customer operations, e-commerce operations, project coordination, account management, or a similar role.
  • Experience working within a fast-paced e-commerce or direct-to-consumer (DTC) business.
  • Strong understanding of Shopify and e-commerce operations.
  • Excellent written and verbal English communication skills.
  • Proven ability to manage multiple priorities and work independently.
  • Exceptional attention to detail and organizational skills.
  • Strong problem-solving abilities and a proactive mindset.
  • Experience working with inventory management, fulfilment, logistics, or supply chain operations (highly desirable).
  • Previous experience supporting a founder-led or entrepreneurial business (highly desirable).
  • Familiarity with Shopify, Google Workspace, Slack, Trello, Asana, or similar tools (highly desirable).

Benefits

  • 100% remote work arrangement.
  • $50 birthday bonus.
  • $200 testimonial bonus.
  • $500 entry into a monthly raffle.
  • No tracker work environment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

GitLab

Senior PubSec Customer Success Engineer

GitLab 1K-5K Internet Software & Services

GitLab is hiring a Customer Success Engineer to help public sector customers realize value from the platform after the sale through technical guidance, enablement, and adoption support across key DevSecOps workflows.

United States Full-time Senior Customer Success
$113k-$191k
CI/CD DevSecOps GitLab
2 hours, 23 minutes ago
Adswerve

Campaign Manager, Ad Ops (Temporary)

Adswerve 251-1K Media

Adswerve is hiring a temporary Campaign Manager, Ad Operations to oversee the technical execution, trafficking, and management of complex digital media campaigns across omnichannel ad platforms.

United States Contract Mid Level Operations Specialist
$83k-$135k
Google Tag Manager HTML JavaScript
2 hours, 23 minutes ago
Anduril Industries

Wire bonding Technician

Anduril Industries 1K-5K Aerospace & Defense

Anduril Industries is hiring a Wire Bonding Technician to package, assemble, test, and inspect custom infrared image sensors for clean-room-based imaging systems used in defense applications.

United States Full-time Senior Operations Specialist
$86k-$114k
MATLAB Python
2 hours, 23 minutes ago
Oscar

Senior Specialist, Issue Management

Oscar 1K-5K Insurance

Oscar Health is hiring a Senior Specialist, Issue Management to support Network Operations by improving provider operations processes and resolving critical operational bottlenecks.

United States Full-time Junior Operations Specialist
$68k-$89k
2 hours, 38 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers