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Senior PubSec Customer Success Engineer

1 hour, 22 minutes ago
United States
Full-time
Senior
Customer Success
Customer and Technical Support
CI/CD DevSecOps GitLab
Apply Now
GitLab

GitLab

GitLab: The comprehensive DevOps platform revolutionizing software development with automation, AI workflows, and essential tools for efficient collaboration.

Internet Software & Services
1K-5K
Founded 2014
View All Jobs 119

Description

  • Engage with customers by Zoom and email as a technical consultant during the post-sales journey.
  • Partner with Customer Success Managers to support implementation of GitLab use cases such as source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning.
  • Deliver customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model.
  • Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to desired outcomes.
  • Align with Account Executives and Renewals Managers to share subject matter expertise that supports customer business objectives.
  • Develop and deliver workshops, demos, and other reusable enablement content with cross-functional partners.
  • Build specialty competency in one or more relevant technologies through training, certification, and creation of working examples.
  • Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs.
  • Own the post-sales relationship for public sector customers by driving adoption, retention, and growth.
  • Coordinate cross-functionally with Sales, Support, Product Management, Engineering, and Professional Services.

Requirements

  • Experience supporting one or more GitLab use cases, including source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning.
  • Proficiency with DevSecOps tools or adjacent highly technical tooling.
  • Technical background in software development or systems engineering.
  • Comfort discussing architecture, workflows, and implementation tradeoffs.
  • Ability to communicate complex technical and organizational topics clearly in writing and live settings.
  • Experience serving as a trusted technical advisor to customer and business stakeholders in a post-sales environment.
  • Strong time management and prioritization skills in a pooled, multi-engagement environment.
  • Continuous learning mindset with a focus on training, certification, documentation, or reusable examples.
  • Transferable experience from related roles and backgrounds is welcome.
  • Experience working with public sector or government customers is a plus.

Benefits

  • Competitive base salary range of $113,000 to $191,000 USD.
  • Benefits to support health, finances, and well-being.
  • Flexible Paid Time Off.
  • Equity compensation and an Employee Stock Purchase Plan.
  • Growth and Development Fund.
  • Parental leave.
  • Home office support.
  • Team Member Resource Groups.

Interested in this position?

Apply directly on the company website

Apply Now

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