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Senior Regional Customer Success Manager, EMEA (UK)

1 month, 1 week ago
Europe, United Kingdom
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 20

Description

  • Build and maintain strong relationships with customers across EMEA and potentially other global regions.
  • Conduct regular global account meetings to refine and align customer strategies.
  • Partner with the US Customer Success Lead to ensure a consistent approach across regions.
  • Act as the primary contact for global product updates and upcoming developments.
  • Handle customer escalations and urgent issues as a local point of contact.
  • Support local implementation in coordination with the US-based implementation team.
  • Deliver benefit overview sessions and help clients understand relevant training topics.
  • Lead and support global QBRs/ABRs and respond to day-to-day reporting requests.
  • Drive engagement with mental wellness programs to improve adoption and outcomes.
  • Use customer data, feedback, and best practices to improve processes and influence product and company strategy.

Requirements

  • 7+ years of Customer Success or Account Management experience.
  • Fluency in English is required.
  • Ability to speak additional languages is a strong plus.
  • Experience managing a book of business of 30+ customers across different segments.
  • Ability to speak with customer leadership teams and act as a trusted advisor.
  • Strong problem-solving skills with the ability to analyze customer data and derive insights.
  • Excellent verbal and written communication skills.
  • Self-starter with a bias for action and full ownership of customer relationships.
  • Experience with SaaS, B2B customer success, or CRM tools such as Salesforce and Gainsight is a plus.
  • Comfortable working in a fast-paced, dynamic environment and adapting to change.

Benefits

  • Fully remote, full-time role.
  • Base salary range listed as TBD.
  • Annual review of pay and compensation programs using the Radford Global Compensation Database.
  • Opportunity to work with a global customer base and cross-functional teams.
  • Eligibility to influence product roadmaps and company strategy through customer feedback.
  • Supportive hiring approach that encourages applicants who may not meet every qualification to apply.

Interested in this position?

Apply directly on the company website

Apply Now

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