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Sr. Manager, Customer Success

1 month, 1 week ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Apply Now
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015
View All Jobs 115

Description

  • Define and execute long-term strategy for the Enterprise Customer Success team.
  • Build technical depth across the team to address complex customer challenges.
  • Drive customer adoption, retention, renewal, and long-term value realization.
  • Identify, manage, and mitigate customer risk using data-driven insights.
  • Partner cross-functionally with Sales, Marketing, Product, and Support to improve productivity and customer experience.
  • Hire, develop, coach, and manage a team of 6-8 Customer Success Managers.
  • Own critical customer escalations and provide leadership coverage on high-stakes situations.
  • Communicate progress and key issues to executives and advocate for needed changes.
  • Champion AI-powered workflows and tools to improve customer engagement and team productivity.
  • Model and embed Samsara’s operating principles as the organization scales.

Requirements

  • 10+ years of experience in Customer Success, account management, or consulting.
  • 5+ years of management experience, including recruiting and retaining top talent.
  • Experience managing enterprise customers in a SaaS environment.
  • Ability to travel within the United States for customer meetings and events, up to 25%.
  • Experience delivering structured value to achieve measurable business outcomes.
  • Strong executive stakeholder management, communication, emotional intelligence, and prioritization skills.
  • Proven ability to build trust with customer executives, end users, and internal teams.
  • Solutions-focused problem solver with a bias for action.
  • Ability to think strategically while executing with excellence.
  • Self-starter who thrives in a fast-paced, change-heavy environment.
  • Diplomacy, tact, and poise under pressure in customer situations.
  • Demonstrated ability to foster an inclusive team environment.
  • Bachelor’s degree from a 4-year institution.
  • Preferred: Experience leading a team where each member managed 30-40 accounts.
  • Preferred: Experience using Gainsight.
  • Preferred: Proven track record of partnering with account executives on commercial expansion strategies.
  • Preferred: Strong program management experience.
  • Preferred: Passion for going above and beyond for customers and team members.

Benefits

  • Annual on-target earnings of $142,800 to $229,500 USD, depending on city of residence.
  • Above-market total compensation with base salary, performance-based bonus/variable pay, and equity for eligible roles.
  • Flexible, employee-led remote work model.
  • Professional development stipend.
  • Comprehensive health plans.
  • Parental leave plans.
  • Opportunity for top performers to earn above-market compensation over time.

Interested in this position?

Apply directly on the company website

Apply Now

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