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Customer Success Manager

2 hours, 39 minutes ago
Netherlands
Senior
Customer Success Manager
Customer and Technical Support
Cybersecurity Generative AI
Apply Now
Cato Networks

Cato Networks

Cato Networks is the world's leading single vendor SASE platform that converges SD WAN, security, global backbone, and remote access into a global cloud-native service. Their robust platform optimizes and secures application access for all users and lo...

Diversified Telecommunication Services
251-1K
Founded 2015
$770M raised
View All Jobs 59

Description

  • Own the health of assigned customer accounts and support customer retention and growth.
  • Build meaningful relationships with key customer stakeholders and internal teams across Sales, Customer Success, R&D, and Support Engineering.
  • Lead the post-sales motion, including QBRs, product adoption maturity assessments, renewals, and upsells.
  • Act as a trusted advisor to customers throughout their deployment and renewal journey.
  • Support customer adoption and expansion by helping customers realize the full value of the platform.

Requirements

  • 5+ years of experience, ideally in Customer Success or a sales role at a high-growth SaaS or technology vendor.
  • Experience working with networking, security, or AI software solutions.
  • Understanding of AI security fundamentals and emerging risks such as GenAI usage, data leakage, and shadow AI is an advantage.
  • Excellent customer communication and presentation skills.
  • Ability to listen, understand customer needs, and find sustainable solutions.
  • Ability to influence and persuade at all levels and earn trusted advisor status.
  • Strong organizational skills and the ability to work in a nimble, fast-paced environment.
  • Effective problem-solving mindset with a sense of ownership.
  • Ability to travel up to 25% of the time.
  • Dutch language skills are preferable.

Interested in this position?

Apply directly on the company website

Apply Now

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