RemoteLeaf Logo
Log in Sign up

Technical Partner Success Manager

2 hours, 37 minutes ago
India
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
ConnectWise

ConnectWise

ConnectWise provides integrated software tools and services for technology companies, enabling efficient business management, service automation, and exceptional customer experiences worldwide.

Internet Software & Services
1K-5K
Founded 1982
View All Jobs 14

Description

  • Support cross-functional teams with strong attention to detail.
  • Research, analyze, and document findings.
  • Coach, review, and/or delegate work to other team members as needed.
  • Ensure partners realize maximum value from their ConnectWise investments by driving license utilization, identifying opportunities, and supporting adoption and renewals.
  • Propose solutions to partner problems based on the ConnectWise platform and an understanding of partner business needs.
  • Develop an understanding of common partner business challenges and map platform capabilities to those needs.
  • Serve as an escalation point and drive timely, proactive issue resolution.
  • Travel to partner locations and IT Nation events.
  • Help create scalable playbooks and processes for partner interactions and profiles.
  • Identify processes that improve cross-functional communication, prioritization, and visibility for requests and escalations.

Requirements

  • Bachelor’s degree in a related field or equivalent business experience.
  • 6+ years of relevant experience.
  • Preferred: Master of Business Administration (MBA).
  • Preferred: 5+ years in the SaaS industry.
  • Ability to manage large projects and processes independently with limited supervision.
  • Recognized subject matter expert in industry standards.
  • Ability to adapt to new technology and processes based on partner requirements.
  • Strong knowledge of cross-functional business processes.
  • Ability to quickly understand and clearly explain technological and business concepts.
  • Strong knowledge of the IT Service Provider market and business.
  • Technical acumen and business management skills.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Samsara

Sr. Manager, Customer Success

Samsara 1K-5K IT Services

Samsara is hiring a remote Enterprise Customer Success Manager to lead a team supporting enterprise customers as they adopt, retain, and expand use of the company’s connected operations platform.

United States Full-time Lead Customer Success Manager
$143k-$230k
2 hours, 7 minutes ago
Abnormal AI

MidMarket Customer Success Manager, Texas & Ohio Valley

Abnormal AI Internet Software & Services

Abnormal AI is hiring a Customer Success Manager to own customer onboarding, adoption, and ongoing value delivery for enterprise SaaS customers.

United States Full-time Senior Customer Success Manager
$119k-$140k
CRM JIRA Salesforce
2 hours, 7 minutes ago
Cato Networks

Customer Success Manager

Cato Networks 251-1K Diversified Telecommunication Services

Cato Networks is hiring a Customer Success Manager for the Benelux region to guide top customers from deployment through renewal and drive adoption, expansion, and long-term value from its cloud-delivered networking and security platform.

Netherlands Senior Customer Success Manager
Cybersecurity Generative AI
2 hours, 37 minutes ago
OSINT Combine

Intelligence Advisor - Europe and UK

OSINT Combine 11-50 Diversified Consumer Services

OSINT Combine is hiring an Intelligence Advisor in Europe to support customer success and sales for its NexusXplore OSINT SaaS platform within the Capability and Enablement Group.

Europe Netherlands Poland Belgium Czech Republic Germany Italy Full-time Mid Level Customer Success Manager Solutions Engineer
Agile
2 hours, 37 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers