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Senior Regional Customer Success Manager, EMEA (Portugal)

1 month, 2 weeks ago
Europe, Portugal
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 20

Description

  • Build and maintain strong relationships with customers across EMEA and potentially other global regions.
  • Conduct regular global account meetings to align and refine customer strategies.
  • Partner with the US Customer Success team to deliver a consistent approach across regions.
  • Champion engagement with mental wellness programs and help customers understand available offerings.
  • Serve as the primary contact for global product updates and upcoming developments.
  • Act as a local point of contact for escalations and urgent customer matters.
  • Support local implementation efforts alongside the US-based implementation team.
  • Lead or support global QBRs and ABRs and respond to day-to-day reporting requests.
  • Identify upsell and expansion opportunities to grow customer accounts.
  • Improve customer success processes through data-driven decisions, automation, and best-practice documentation.

Requirements

  • 7+ years of Customer Success or Account Management experience.
  • Fluency in English is required.
  • Ability to speak other languages is a strong plus.
  • Experience managing a book of business with 30+ customers across different segments.
  • Ability to speak with customer leadership teams and act as a trusted advisor.
  • Strong problem-solving skills with the ability to analyze customer data and derive insights.
  • Excellent verbal and written communication skills.
  • Self-starter with a bias for action and full ownership of customer relationships.
  • Ability to work toward retention, adoption, expansion, renewals, upsells, and customer satisfaction targets.
  • Knowledge of SaaS, B2B customer success, or CRM tools such as Salesforce and Gainsight is a plus.

Benefits

  • Target base salary range of 45,600 - 52,440 EUR.
  • Full-time, fully remote role.
  • Local and international travel as part of the role.
  • Annual review of pay and compensation programs using the Radford Global Compensation Database to support competitive and fair pay.
  • Equal opportunity employer committed to inclusive hiring and reasonable accommodations for qualified individuals with disabilities and disabled veterans.

Interested in this position?

Apply directly on the company website

Apply Now

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