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EAP Dedicated Management Consultant (Remote, TEMPORARY)

1 day ago
Anywhere
Contract
Mid Level
Customer Success
Customer and Technical Support
SAP
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 50

Description

  • Coordinate critical incident response requests and deliver virtual critical incident response support.
  • Complete management referral intakes according to established guidelines and ensure appropriate placement of referred employees.
  • Provide guidance on EAP protocols to counselors working with employees.
  • Work daily incoming queues and meet speed-to-answer and service level agreement requirements.
  • Provide follow-up to monitor employee compliance and share feedback with supervisors and HR/managers.
  • Confirm required paperwork and signed releases are in place to coordinate follow-up with treatment providers and HR/managers.
  • Provide limited aftercare monitoring to support employee safety and continuation of treatment.
  • Assess risk and manage member and organizational crises through in-the-moment support, triage, safety planning, and follow-up.
  • Identify and help solve barriers or disruptions to care with leadership support.
  • Serve as a subject matter expert on the customer’s benefits ecosystem and programs to support referrals and navigation.
  • Maintain accurate and complete documentation that meets risk management and regulatory requirements.

Requirements

  • LPC, LCSW, LMFT, or Psychologist credential with at least 3 years of experience.
  • Independent licensure is required.
  • SAP qualification preferred.
  • CEAP certification preferred.
  • Supervisory experience or experience working with management and human resource professionals preferred.
  • Experience in crisis management and substance use disorder (SUD).
  • Familiarity with employee assistance/human services program terminology and concepts.
  • EAP experience required.
  • Experience delivering and coordinating critical incident response required.
  • Experience working with diverse populations; bilingual ability preferred.
  • Knowledge of healthcare settings and community resources.
  • Strong written and verbal communication skills.
  • Comfort with technology and new platforms, and ability to handle tech-related tasks efficiently.
  • Ability to multitask, context switch, and go above and beyond.
  • Ability to work 10am-6pm ET, Monday through Friday.
  • Temp role from 5/20/26 to 9/24/26.

Benefits

  • $38.46 to $48.72 hourly pay.
  • Generous medical, dental, and vision coverage available on day 1, plus access to One Medical.
  • 20 no-cost visits per year to Spring Health therapists, coaches, and medication management providers for employees and dependents.
  • Flexible paid time off plus 12 paid holidays.
  • $500 annual wellness reimbursement.
  • 4 to 4.5 months of fully paid parental leave.
  • Sponsored access to Bright Horizons child care, back-up care, and elder care.
  • Up to 2% employer-sponsored 401(k) match after 90 days.
  • Flexible work arrangements, including fully remote and hybrid options.
  • Up to $1,000 per year in professional development reimbursement.
  • $200 per year donation matching.

Interested in this position?

Apply directly on the company website

Apply Now

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