RemoteLeaf Logo
Log in Sign up

Manager I, Customer Success

9 hours, 40 minutes ago
Mexico
Full-time
Lead
Customer Success
Customer and Technical Support
Agile CRM
Apply Now
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015
View All Jobs 231

Description

  • Hire, onboard, develop, and manage a high-performing team of Customer Success Managers supporting the Mexico mid-market segment.
  • Set goals and performance metrics, including net revenue retention, adoption rates, health scores, business review completion, and risk management.
  • Run regular 1:1s, pipeline reviews, and risk reviews while providing ongoing coaching and developmental feedback.
  • Manage team capacity and account assignment across a high-volume book of business to balance workload and customer coverage.
  • Own and continuously improve the Digital Scale journey, including automated customer experiences for the mid-market segment.
  • Define and execute digital plays such as onboarding sequences, adoption campaigns, renewal outreach, and health score triggers.
  • Analyze engagement data to identify gaps, optimize messaging cadence, and improve conversion and retention outcomes.
  • Ensure smooth transitions between digital and human-led touchpoints to maintain a consistent customer experience.
  • Oversee customer outcomes through onboarding, adoption, expansion, renewal, and book-of-business risk management.
  • Partner with Sales, Services, Support, Product, Marketing, Enablement, and CS Operations to build a repeatable success motion and share customer feedback.

Requirements

  • 8+ years of experience in Customer Success, Account Management, Consulting, or a related customer-facing role, with direct ownership of mid-market or enterprise accounts.
  • 3+ years of direct people management experience leading CSMs or similar roles, including hiring, coaching, performance management, and career development.
  • Proven track record driving renewal, expansion, adoption, and executive engagement outcomes at the portfolio level.
  • Experience operating in a high-volume, scaled CS environment with both tech-touch/digital and high-touch motions.
  • Hands-on experience building or managing digital customer journeys, automated programs, or tech-touch CS motions.
  • Experience in B2B SaaS or a similarly complex, technology-driven environment.
  • Strong executive presence and communication skills, including comfort engaging VP+ stakeholders internally and externally.
  • Data-driven operating style with the ability to interpret dashboards, define KPIs, and translate insights into action.
  • Ability to build trust, collaborate cross-functionally, and operate effectively in a fast-paced, change-heavy environment.
  • Full professional fluency in English is required; Spanish fluency is required, and French is a strong advantage. Preferred: experience leading pooled/scale and high-touch/enterprise books simultaneously, familiarity with Gainsight, Totango, ChurnZero, or CRM systems, experience building playbooks and metrics frameworks, background in operations-heavy industries, and multilingual skills including Spanish and/or French (Canadian).

Benefits

  • Above-market total compensation with base salary, performance-based bonus/variable pay, and equity for eligible roles.
  • Flexible, employee-led remote working model with hybrid and in-office options where applicable.
  • Professional development stipend.
  • Comprehensive health benefits.
  • Parental leave plans.
  • Opportunity for top performers to earn above-market compensation over time.
  • Supportive total rewards program designed for long-term success.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Nice Côte d'Azur

Customer Success Manager, Actimize

Nice Côte d'Azur Hotels, Restaurants & Leisure

NiCE is hiring a Customer Success Manager to manage post-sales relationships, drive customer value and retention, and lead renewals for assigned accounts.

India Full-time Mid Level Customer Success Manager
8 hours, 55 minutes ago
Axon

Professional Services Manager II - Axon Air

Axon 1K-5K Professional Services

Axon is hiring a Professional Services Manager II to lead complex Axon Air drone technology deployments for law enforcement, enterprise, and public safety customers across the United States.

United States Full-time Mid Level Customer Success Manager Project Manager
8 hours, 55 minutes ago
Nice Côte d'Azur

Senior Customer Success Manager

Nice Côte d'Azur Hotels, Restaurants & Leisure

NiCE Cognigy is hiring a Customer Success Manager to support enterprise customers implementing AI-powered CX software and drive adoption, retention, and measurable business outcomes.

United States Full-time Senior Customer Success Manager
Generative AI
8 hours, 55 minutes ago
Redwood

Manager- Customer Account Management

Redwood 251-1K Internet Software & Services

Redwood Software is seeking a Manager of Customer Account Management to lead a team focused on renewals, upsells, cross-sell revenue, and account expansion across its existing customer base.

United States Mid Level Customer Success Manager
Salesforce
9 hours, 10 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers