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Customer Success Associate

2 hours, 49 minutes ago
Anywhere
Full-time
Junior
Customer Success
Customer and Technical Support
Asana Looker SFTP
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 46

Description

  • Act as a secondary point of contact for assigned customers and support Strategic Customer Success Managers in day-to-day account management.
  • Collaborate with cross-functional teams to resolve customer and member issues and maintain a seamless experience.
  • Participate in customer meetings, coordinate follow-up actions, and help address customer needs and concerns.
  • Create and maintain project management documentation and customer dashboards in tools such as Gainsight and Asana.
  • Maintain accurate customer records in Spring Health Admin, including detailed notes and auditing for proper setup.
  • Investigate and resolve member issues and provide detailed follow-up on resolution steps.
  • Track and manage cross-functional requests related to reporting, marketing, invoicing, product, engineering, and clinical support.
  • Compile Quarterly Business Review slide decks using data from Looker and other sources and contribute insights to reporting narratives.
  • Coordinate member marketing materials, customer events, and Spring Virtual Events.
  • Manage incoming client requests, open tickets, and account transitions to preserve continuity and meet deadlines.

Requirements

  • 2+ years of experience in customer-facing roles, preferably in a B2B environment.
  • Bachelor's degree or equivalent work experience.
  • Proven experience presenting information to customers and incorporating feedback.
  • Strong organizational, presentation, verbal, and written communication skills.
  • Ability to adapt quickly to change, respond promptly to issues, and create creative solutions.
  • Self-motivated, team-oriented, and comfortable working in a dynamic startup environment.
  • Commitment to continuous personal and professional growth.
  • Technical proficiency with SFTP, ticketing systems, project management tools, and data entry.
  • Proficiency with Google Suite and interest in learning additional software platforms.
  • Up to 15% travel may be required for team events.

Benefits

  • Target base salary of $31.97-$36.30 per hour.
  • Competitive total rewards package including benefits.
  • Health, dental, and vision coverage starting on day one.
  • Access to One Medical, with HSA and FSA plans available and up to $1K Spring HSA contribution depending on plan type.
  • Employer-sponsored 401(k) match of up to 2%.
  • Yearly allotment of no-cost visits to Spring Health network providers for employees and dependents.
  • Competitive paid time off, including vacation, sick leave, and company holidays.
  • Parental leave after 6 months of tenure: 18 weeks for birthing parents and 16 weeks for non-birthing parents.
  • Professional development reimbursement of up to $1,000 per year.
  • Fertility care support through Carrot plus $4,000 reimbursement for related fertility expenses.
  • Access to Wellhub for fitness, mindfulness, nutrition, and sleep.
  • Access to BrightHorizons for sponsored child care, back-up care, and elder care.
  • $200 per year in donation matching.

Interested in this position?

Apply directly on the company website

Apply Now

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