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Customer Retention Specialist

5 hours, 23 minutes ago
South Africa
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now
ELVTR

ELVTR

ELVTR is transforming the education sector by offering live online classes taught by experienced industry leaders to aspiring professionals.

Diversified Consumer Services
51-250
Founded 2020
View All Jobs 9

Description

  • Handle client retention, refunds, billing inquiries, and overdue accounts.
  • Provide administrative support to the sales team, including calendar management and appointment scheduling.
  • Respond to customer inquiries and resolve issues in a timely, customer-focused manner.
  • Collaborate with the sales team to ensure accurate and timely delivery of proposals and invoices.
  • Coordinate with marketing, finance, and operations to support smooth sales operations.
  • Maintain accurate customer records in CRM systems and other databases.
  • De-escalate difficult client situations and support retention efforts.
  • Support day-to-day communication with customers and internal stakeholders via phone and email.

Requirements

  • 1+ years of experience in sales, customer service, or a similar role.
  • Excellent phone and email communication skills with the ability to build strong relationships.
  • Strong organizational skills and attention to detail.
  • Experience with a CRM system is preferred.
  • Ability to multitask and prioritize competing demands in a fast-paced environment.
  • Positive attitude, self-starter, and team player.
  • Ability to work remotely from South Africa.
  • Comfortable handling demanding clients and resolving billing issues.
  • Tech-savvy and able to navigate business tools effectively.

Benefits

  • Competitive salary with performance-based bonuses.
  • Gym membership reimbursements.
  • Mental health benefits.
  • Generous vacation allowance.
  • Free access to all ELVTR courses.
  • Remote work flexibility.
  • Opportunities for professional development and growth.
  • Collaborative and inclusive team culture.

Interested in this position?

Apply directly on the company website

Apply Now

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