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Benefits & Billing Coordinator (Temporary)

1 hour, 37 minutes ago
United States
Contract
Entry Level
Customer Support
Customer and Technical Support
HIPAA JIRA
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 53

Description

  • Serve as the primary point of contact for members via inbound calls and emails.
  • Handle high-volume benefit, cost, insurance verification, and billing dispute inquiries.
  • Troubleshoot payment processing and platform navigation issues and escalate when needed.
  • Communicate sensitive health and financial information with empathy, professionalism, and HIPAA compliance.
  • De-escalate stressful member situations and provide solution-focused support.
  • Collaborate with internal teams to resolve complex issues quickly and ensure requests are completed.
  • Follow established workflows, SOPs, and company policies while meeting service quality standards.
  • Identify recurring member issues and share trends to help improve processes and product experience.
  • Support occasional shift changes, including one weekend per month and at least four holidays per year.

Requirements

  • At least 1 year of customer service experience, preferably in a high-volume contact center environment.
  • At least 1 year of experience with member benefits, eligibility, verification, or billing, including disputes, payment processing, or claims.
  • Experience in healthcare or insurance support is preferred.
  • Ability to work any assigned shift between 9:00 AM and 8:00 PM EST.
  • Willingness to work 1 weekend per month and at least 4 holidays per year.
  • Ability to work independently, prioritize tasks, and manage time effectively in a dynamic environment.
  • Strong empathetic listening skills and the ability to remain composed under pressure.
  • Experience handling sensitive information or supporting individuals in distress.
  • Technical proficiency with the ability to troubleshoot and guide users effectively.
  • A designated private work environment that supports data privacy and confidentiality.
  • Experience with Jira, Zendesk, or other ticketing systems is preferred.
  • Experience in healthcare or health tech is preferred.

Benefits

  • Target base salary of $25.13 to $29.49 per hour.
  • Opportunity for this temporary role to extend or convert to full-time based on performance and business needs.
  • Remote work arrangement.
  • Exposure to a mission-driven care support team at a growing healthcare company.
  • Annual review of pay and compensation programs to support competitive and fair pay.

Interested in this position?

Apply directly on the company website

Apply Now

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