Manager, Review Programs

1 week, 1 day ago
Full-time
Senior
Data Science and Analytics
Spreetail

Spreetail

Spreetail is an ecommerce growth partner focused on accelerating brands and channels to compete for tomorrow’s ecommerce customer. They purchase products from top partners, list on major marketplaces, and provide next-day order fulfillment with their i...

Internet Software & Services
251-1K
Founded 2006
$208M raised

Description

  • Own product review and ratings health across all channel listings to improve customer confidence and conversion.
  • Define and execute channel-specific review strategies.
  • Lead cross-functional initiatives to identify and eliminate root causes of negative reviews.
  • Partner with internal stakeholders and brand partners to improve review outcomes.
  • Own reporting and analytics for review program performance and business impact.
  • Communicate the business impact of review programs, including incremental GMV, listing conversion, and traffic.
  • Guide the vision for review operations and improve task workflow effectiveness and labor efficiency.
  • Lead and develop the Review Programs team while fostering a high-performing, engaged culture.
  • Build a company-wide understanding of the importance of reviews and review performance.

Requirements

  • Bachelor's degree from an accredited university or equivalent experience.
  • 3+ years of e-commerce experience leading and developing teams to improve product reviews and ratings performance.
  • Familiarity with e-commerce review sampling programs such as Amazon Vine, BazaarVoice, PowerReviews, and Yotpo.
  • Strong understanding of the offerings, pros, and cons of review sampling programs.
  • Executive presence with demonstrated ability to manage upward communication.
  • Experience leading high-impact projects that drive millions of dollars in opportunity or savings.
  • Ability to balance multiple competing priorities.
  • Strong strategic planning skills with experience setting vision, goals, and team alignment.
  • Advanced proficiency in Excel for business case modeling, forecasting, and simplifying complex data sets.
  • Experience using SQL to retrieve data and business intelligence tools such as Power BI is preferred.

Benefits

  • Flexible Work Your Way remote work model with the option to work from home, a coffee shop, or the office.
  • Quarterly in-person collaboration in Lincoln for team building, community engagement, and All-Hands meetings.
  • Generous vacation policy with encouragement to take time off when needed.
  • Paid time off for your wedding week.
  • Paid parental leave and support for growing families.
  • Affordable medical, dental, and vision plans with coast-to-coast coverage.
  • Free telehealth and on-demand mental health resources.
  • Paid time off to volunteer and give back to the community.

Interested in this position?

Apply directly on the company website

Apply Now

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