Ecommerce Account Manager - Native Mandarin Speaking

2 weeks, 1 day ago
Full-time
Mid Level
Sales and Business Development
Spreetail

Spreetail

Spreetail is an ecommerce growth partner focused on accelerating brands and channels to compete for tomorrow’s ecommerce customer. They purchase products from top partners, list on major marketplaces, and provide next-day order fulfillment with their i...

Internet Software & Services
251-1K
Founded 2006
$208M raised

Description

  • Support brand growth by identifying opportunities to increase GMV and developing competitive fulfillment solutions aligned with each brand’s business goals.
  • Partner with internal teams and brand stakeholders to turn strategic initiatives into actionable plans that drive execution and measurable results.
  • Manage day-to-day account health by monitoring performance metrics such as on-time delivery, inventory accuracy, customer satisfaction, forecasting, and sales.
  • Proactively address account issues as they arise to keep performance on track.
  • Build trusted relationships with brand partners and lead regular communications.
  • Coordinate cross-functional initiatives and deliver an exceptional client experience.
  • Prepare and present business performance reporting with actionable insights.
  • Lead weekly business reviews, track open action items, and ensure timely follow-up.
  • Support fulfillment across multiple marketplaces for China-based brands expanding in the U.S. ecommerce market.

Requirements

  • Native Mandarin speaker with full fluency in English and the ability to communicate and translate seamlessly with Mandarin-speaking brands.
  • Bachelor’s degree in Business, Finance, Project Management, Client Services, or a related field.
  • 3–5+ years of experience in e-commerce client management, account management, customer success, or project management.
  • Preferred experience supporting brands importing from China.
  • Experience managing client relationships in a fast-paced environment.
  • Ability to communicate effectively with stakeholders across multiple levels of an organization.
  • Strong organizational, problem-solving, written, verbal, and presentation skills.
  • Ability to manage multiple priorities and deliver results independently.
  • Applicants must reside in one of the eligible Work Your Way states in the U.S. to qualify for the program.

Benefits

  • Flexible Work Your Way arrangement with the option to work from home, a coffee shop, or the office.
  • Quarterly in-person collaboration in Lincoln for team building, community engagement, and All-Hands meetings.
  • Generous vacation policy.
  • Paid time off for your wedding week.
  • Paid parental leave and support for growing families.
  • Affordable medical, dental, and vision coverage with coast-to-coast coverage.
  • Free telehealth and on-demand mental health resources.
  • Paid time off for community involvement and social impact efforts.

Interested in this position?

Apply directly on the company website

Apply Now

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