Host Account Manager

14 minutes ago
Full-time
Mid Level
Customer and Technical Support
PadSplit

PadSplit

PadSplit offers clean, modern furnished rooms for rent at an affordable weekly fee, including utilities, WiFi, laundry access, and 24/7 telemedicine service. They are disrupting the affordable housing industry by creating safe, attractive co-living env...

Family Services
51-250
$35M raised

Description

  • Own and manage a portfolio of PadSplit hosts as the primary point of contact for support, policy guidance, and portfolio direction.
  • Build proactive, trust-based host relationships that reduce churn and increase lifetime value.
  • Conduct regular performance check-ins and structured reviews tied to host goals and PadSplit benchmarks.
  • Drive host accountability on key portfolio metrics, including occupancy, bookability flags, rejection rates, move-in ratings, and member retention.
  • Partner with hosts on portfolio growth, including adding new properties and expanding their PadSplit footprint.
  • Maintain deep knowledge of PadSplit’s platform, fee structures, payout mechanics, and host-facing policies.
  • Guide hosts on pricing strategy, occupancy optimization, listing quality, and platform best practices using data.
  • Lead onboarding intro calls for new hosts and set expectations for success from day one.
  • Resolve complex host issues, coordinate cross-functional escalation, and document outcomes accurately.
  • Surface host feedback, trends, and systemic issues to product, operations, and leadership.

Requirements

  • 3+ years of account management, customer success, or high-touch client relationship experience.
  • Background in real estate, property management, hospitality, or a platform-based marketplace is strongly preferred.
  • Ability and willingness to develop deep working knowledge of PadSplit’s product, fee structures, and policies.
  • Proven ability to manage a large book of relationships with a proactive, not reactive, approach.
  • Comfort using data to tell a story and translate performance metrics into actionable guidance.
  • Ability to analyze incomplete or conflicting information and make fair, defensible decisions.
  • Strong written and verbal communication skills for diverse audiences and difficult conversations.
  • Highly organized with strong prioritization and follow-through across a large portfolio.
  • Genuine belief in PadSplit’s mission and understanding of the affordable housing space.
  • Growth mindset and interest in helping build a new function from the ground up.

Benefits

  • Fully remote position.
  • Competitive compensation package with an equity incentive plan.
  • Company-wide bonus opportunity.
  • National medical, dental, and vision healthcare plans.
  • Company-provided life insurance.
  • Unlimited PTO plus 11 company-observed holidays.
  • 401(k) plan.
  • 12 weeks of paid time off for both birth and non-birth parents.

Interested in this position?

Apply directly on the company website

Apply Now

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