Senior Client Success Manager - Canada

14 minutes ago
Full-time
Senior
Customer and Technical Support
#paid

#paid

#paid operates a creator marketplace that facilitates connections and collaborations between brands and content creators, enabling them to effectively measure and enhance their influencer marketing campaigns while promoting integrity in social media sp...

Media
51-250
Founded 2013
$24M raised

Description

  • Oversee and execute campaigns for enterprise-level strategic accounts.
  • Run program kick-off calls, finalize briefs, build creator rosters, contract creators, schedule content, track performance, and lead post-campaign reviews.
  • Build and maintain strong relationships with client stakeholders and departments.
  • Act as a strategic advisor on client initiatives and broader marketing objectives.
  • Identify, qualify, and pursue upsell and expansion opportunities within an existing client book.
  • Own client happiness through fast responses, professionalism, and NPS performance.
  • Understand client processes, pain points, and bottlenecks to align #paid’s approach to their priorities.
  • Manage multiple programs simultaneously across varying levels of workload and complexity.
  • Partner with cross-functional teams to ensure timely delivery, feedback resolution, and continuous improvement.
  • Maintain accurate records in Salesforce and other internal systems.

Requirements

  • At least 5 years of experience in a client-facing role, ideally with key or enterprise-level accounts.
  • Experience in digital and creator marketing with a strong understanding of social media platforms.
  • Experience working with enterprise-level clients in agency or creator tech is highly preferred.
  • Proven ownership of commercial targets such as revenue retention, upsell quotas, or account growth goals.
  • Ability to execute campaigns with minimal oversight and resolve issues independently.
  • Experience developing and presenting data-driven recommendations.
  • Ability to manage creator relationships and campaigns with operational excellence.
  • Strong communication skills for engaging senior stakeholders, including Influencer Marketing Managers and CMOs.
  • Detail-oriented, organized, and able to manage multiple complex accounts at once.
  • Flexible and available for in-person meetings as needed.

Benefits

  • Flexible vacation policy.
  • Competitive vision, dental, and health benefits.
  • Team offsites and working hubs.
  • Remote-friendly socials and team activities.
  • Learning and development budgets.
  • RRSP/401K matching programs.
  • Meaningful career progression and autonomy to test new ideas.

Interested in this position?

Apply directly on the company website

Apply Now

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