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Account Specialist (Starlink Product Growth)

16 hours, 29 minutes ago
United States
Full-time
Junior
Account Manager
Sales and Business Development
Confluence Power BI Salesforce SQL Tableau
Apply Now
SpaceX

SpaceX

SpaceX designs, manufactures, and launches advanced rockets and spacecraft with the aim of revolutionizing space technology and enabling human life on other planets.

Aerospace & Defense
10K-50K
Founded 2002
View All Jobs 45

Description

  • Serve as the primary point of contact for global Consumer segment affiliate partner accounts from onboarding through long-term growth.
  • Coordinate operational milestones for partner accounts, including order readiness checks, fulfillment tracking, and activation follow-ups.
  • Work cross-functionally with business development, operations, finance, support, software development, sales, and fulfillment teams to resolve issues and manage handoffs.
  • Track, escalate, and resolve blockers, execution risks, schedule dependencies, and timeline conflicts.
  • Maintain internal documentation, trackers, and tools that support a consistent partner experience at scale.
  • Assist in the rollout of new tools, process updates, and system enhancements by gathering feedback and supporting implementation.
  • Streamline workflows by challenging requirements, removing unnecessary steps, and simplifying procedures.
  • Identify inefficiencies and propose improvements that reduce manual effort and increase consistency across accounts and operations.
  • Build, manage, and update tools for schedules, critical paths, dependencies, and operational progress tracking.
  • Create, revise, and maintain documentation and provide regular status updates, milestones, and roadmaps to stakeholders.

Requirements

  • Bachelor’s degree, or 2+ years of professional experience in operations, customer support, account management, or process coordination.
  • 1+ years of experience interfacing with customers, overseeing operational improvements, customer support, or process coordination.
  • Highly organized and motivated to simplify complexity.
  • Clear communicator comfortable working across multiple stakeholders and external partners.
  • Curious and proactive, with an interest in understanding and improving how things work.
  • Experience with account management, project coordination, or customer lifecycle support.
  • Experience with tools such as Excel, Smartsheet, Confluence, Salesforce, Tableau, or PowerBI.
  • Data analysis skills in Excel, SQL, and/or business intelligence tools.
  • Experience managing complex projects and assessing schedule dependencies, risks, and conflicts.
  • Experience with a high-volume consumer product, global operations, billing, or understanding how money moves through a business.
  • Understanding of root cause analysis and Six Sigma or other lean manufacturing concepts.
  • Experience using Microsoft Office products, including Outlook, Excel, PowerPoint, and Word.
  • Must be available to work extended hours and/or weekends as needed.
  • Some travel to SpaceX sites and/or partner locations may be required.
  • Must meet ITAR export authorization requirements as a U.S. citizen or national, lawful permanent resident, refugee, asylee, or otherwise eligible for authorization.

Benefits

  • $80,000 to $100,000 annual base salary for the Account Specialist / Level I role.
  • Eligibility for long-term incentives, including company stock, stock options, or long-term cash awards.
  • Potential discretionary bonuses.
  • Employee Stock Purchase Plan with the ability to buy additional stock at a discount.
  • Comprehensive medical, vision, and dental coverage.
  • 401(k) retirement plan.
  • Short- and long-term disability insurance, life insurance, and paid parental leave.
  • Approximately 3 weeks of paid vacation and 10 or more paid holidays per year.

Interested in this position?

Apply directly on the company website

Apply Now

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