Inbound Operations Specialist - Temporary Contract

6 days, 23 hours ago
Full-time
Junior
Customer and Technical Support
Sonar

Sonar

Sonar is the industry leader in clean code solutions, trusted by millions of developers worldwide. Their products like SonarLint, SonarQube, and SonarCloud enable efficient code quality management and continuous inspection for better software development.

Internet Software & Services
251-1K
Founded 2008
$457M raised

Description

  • Monitor and manage high-volume shared inboxes, triaging inbound inquiries accurately and efficiently.
  • Process license key update requests and migrations for SonarQube Server customers.
  • Handle billing and payment inquiries for SonarQube Cloud customers, including payment failures, refunds, and cancellations.
  • Support internal teams with license key requests and related operational needs.
  • Collaborate with Sales and Renewals teams to capture, verify, and track purchase orders through correct processing.
  • Collect vendor and procurement forms and ensure Deal Desk and Finance have complete, accurate information to progress deals.
  • Partner with Sales Operations to ensure inbound leads are captured, enriched, and routed correctly in the CRM.
  • Identify and prioritize commercial inquiries from customers and partners, routing them to the appropriate sales team members.
  • Work cross-functionally on communications for special projects, including marketing initiatives, product announcements, and system changes.
  • Proactively flag recurring issues, edge cases, and process gaps to improve tools, routing rules, and customer experience.
  • Use the CRM and internal resources to match customer records, review case history, and take appropriate action.

Requirements

  • 2+ years of experience in a customer-facing role, ideally in customer operations or customer service/support.
  • Excellent communication skills and fluent English, both written and spoken.
  • Strong organizational skills with the ability to manage high volumes of concurrent tasks.
  • Comfort working in shared inbox environments such as Gmail or similar tools.
  • Ability to assess and route inquiries with high accuracy under time pressure.
  • Strong ability to work effectively as part of a team in a fast-paced environment.
  • Ideally knowledge of Salesforce.com or a similar CRM.
  • High comfort level working cross-functionally with all departments.

Interested in this position?

Apply directly on the company website

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