Account Manager - Payments

1 month ago
Full-time
Junior
Customer and Technical Support
Soft112

Soft112

Soft112 is an online software library providing free and trial programs for various platforms, with a focus on Windows, Mac, Linux, and Mobile phones. Softland, founded in 1999, offers quality software in file backup and document creation.

Internet Software & Services
Founded 2009

Description

  • Own expansion, retention, and long-term success for a portfolio of existing key merchant accounts.
  • Execute strategic account plans, quarterly business reviews, and client-facing product training.
  • Partner with Sales and Product teams to drive product adoption and capture client-led feature requests.
  • Build, improve, or maintain CRM systems, client health metrics, and standardized reporting workflows.
  • Track and report on merchant churn, revenue growth, retention, client satisfaction, and feature adoption.
  • Represent the voice of the customer internally and identify cross-sell and upsell opportunities.

Requirements

  • 3+ years of experience in Account Management, Customer Success, or a similar client-facing role.
  • Preferably experience within Payments or FinTech.
  • Experience working in scale-up or high-growth environments.
  • Experience growing strategic client relationships to drive revenue.
  • Comfort working cross-functionally with global Sales, Product, Tech, and Risk/Compliance teams.
  • Ability to manage multiple high-priority merchant accounts and complex client issues.
  • Clear communication and collaboration skills.
  • Proactive, results-oriented, and strong problem-solving mindset.
  • Preferred experience with crypto, cross-border, or multi-currency payment products.
  • Preferred familiarity with client health scoring tools and/or BI/reporting dashboards.
  • Preferred background supporting SE/FDEs in technical integrations.
  • Preference for candidates able to work in a hybrid setting in NYC, with strong remote candidates also considered.

Benefits

  • 21 days of paid time off.
  • Comprehensive and flexible benefits program.
  • Annual medical allowance.
  • Productivity stipend.
  • Wellness subsidy.
  • Annual company retreat.
  • Opportunity to join a company backed by Sequoia Capital.

Interested in this position?

Apply directly on the company website

Apply Now

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