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Senior Director, Business Operations - SoFi Technology Solutions

5 hours, 53 minutes ago
United States
Full-time
Executive
Executive Assistant
Project and Program Management
Apply Now
SoFi

SoFi

SoFi specializes in providing a comprehensive financial platform that empowers individuals to achieve their financial goals through services such as student loan refinancing, debt consolidation, home buying assistance, and investment opportunities, all...

Capital Markets
1K-5K
Founded 2011
$2900M raised
View All Jobs 74

Description

  • Partner directly with the President of SoFi Technology Solutions on high-priority strategic questions and business decisions.
  • Lead structured problem-solving efforts on growth strategy, market expansion, investment decisions, operating model changes, and organizational priorities.
  • Develop executive-level business cases including market sizing, competitive analysis, financial modeling, scenario planning, and ROI assessments.
  • Synthesize internal and external data into actionable insights and strategic recommendations for leadership.
  • Drive annual planning, long-range planning, investment prioritization, and operating reviews across the business.
  • Build and manage business performance frameworks such as executive scorecards, KPIs, dashboards, and operating metrics.
  • Lead executive operating rhythms including staff meetings, business reviews, planning sessions, offsites, and decision forums.
  • Draft and deliver Board materials, strategic narratives, business reviews, leadership presentations, client-facing content, and internal communications.
  • Design and improve the operating system for planning, forecasting, governance, prioritization, performance management, and execution.
  • Lead cross-functional initiatives spanning Product, Engineering, Commercial, Finance, Operations, Risk, Legal, and Compliance teams.
  • Champion AI-enabled ways of working to improve productivity, decision quality, speed of execution, and operational effectiveness.
  • Support governance, risk, and control practices by partnering with Risk, Compliance, Legal, and Finance leaders.

Requirements

  • Bachelor's degree required.
  • 15+ years of experience in strategy, business operations, management consulting, fintech, financial services, payments, banking technology, enterprise software, or related industries.
  • Experience leading market assessments, competitive analysis, business case development, financial modeling, scenario planning, and executive recommendations.
  • Proven experience partnering directly with executive leaders in complex, matrixed organizations.
  • Strong understanding of technology platform businesses, payments, banking infrastructure, fintech, SaaS, or enterprise technology ecosystems.
  • Outstanding written and verbal communication skills with the ability to create executive-ready communications and compelling narratives.
  • Experience building operating mechanisms that improve organizational effectiveness, accountability, and execution.
  • Strong analytical and financial acumen, including evaluating business performance, investment decisions, and growth opportunities.
  • Demonstrated ability to lead highly complex, cross-functional initiatives from strategy through execution.
  • Strong AI fluency and experience using AI tools to improve productivity, analysis, communication, decision-making, and operations.
  • High degree of ownership, intellectual curiosity, and ability to operate effectively in fast-paced, evolving environments.
  • MBA or other advanced degree preferred.
  • Experience within payments, issuer processing, banking infrastructure, core banking, risk, fraud, or financial technology platforms preferred.
  • Prior experience in a Chief of Staff, Strategy, Corporate Development, General Manager, Business Operations, or Consulting leadership role preferred.
  • Experience supporting executives with P&L ownership and large-scale organizational transformation preferred.
  • Experience scaling B2B technology, fintech, payments, or platform businesses serving enterprise clients preferred.

Benefits

  • Final base pay offer is determined based on the candidate’s experience, skills, and location.
  • Access to SoFi’s comprehensive and competitive benefits package.
  • Reasonable accommodations are available for candidates with physical or mental disabilities during the application or interview process.
  • Equal employment opportunity in a workplace committed to inclusive hiring practices.
  • Remote work is not available from Hawaii or Alaska due to insurance coverage limitations.

Interested in this position?

Apply directly on the company website

Apply Now

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