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Renewal Account Manager

1 hour, 34 minutes ago
United States
Mid Level
Account Manager
Customer and Technical Support
Salesforce
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 140

Description

  • Support customers, Suite Account Managers, and Account Executives through contract renewals and renewal negotiations.
  • Prepare and analyze financial reports and contractual documents for internal renewal meetings.
  • Engage clients to understand renewal goals and align outcomes with business objectives and customer expectations.
  • Negotiate contract terms, pricing, and related details to retain revenue and secure favorable renewal outcomes.
  • Partner with SAMs, AEs, Technical Account Managers, and Finance to support revenue retention goals.
  • Extend contracts for multiple years and manage annual or CPI-based increases and product additions.
  • Develop an understanding of customer contracts, NiCE billing methods, products, and services.
  • Monitor competitors and develop counteroffer strategies to improve retention.
  • Track renewal performance and revenue growth using tools such as Salesforce and Excel.
  • Identify risks in renewal opportunities and recommend actions to reduce exposure.
  • Create contract documents, presentations, emails, and spreadsheets to support contract management activities.

Requirements

  • Bachelor’s degree in Information Technology, Business Administration, or a related field, or equivalent work experience.
  • 4+ years of experience in contract negotiation.
  • 4+ years of experience in contact center or service delivery.
  • Experience with SaaS billing models.
  • Demonstrated experience working in a fast-paced environment and meeting customer contract timelines.
  • Demonstrated ability to work independently with little to no daily supervision.
  • Ability to pivot between multiple negotiation projects and multitask responsibilities.
  • Strong adaptability and responsiveness in changing or uncertain environments.
  • Experience tracking and reporting renewal metrics such as renewal rates.
  • Strong problem-solving and critical thinking skills.
  • Ability to communicate effectively with senior customer stakeholders such as CEOs, CTOs, and CFOs.
  • Proficiency with Microsoft Office applications, PowerPoint, and Salesforce.
  • Account management or sales experience is preferred.

Benefits

  • Opportunity to join a global, market-leading company in a fast-paced, collaborative, and creative environment.
  • Access to ongoing learning and growth opportunities.
  • Internal career opportunities across multiple roles, disciplines, domains, and locations.
  • Work for a company recognized as a leader in AI, cloud, and digital.
  • Equal opportunity employer status with inclusive hiring practices.

Interested in this position?

Apply directly on the company website

Apply Now

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