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Manager, Account Management

1 week, 1 day ago
United States
Full-time
Lead
Account Manager
Customer and Technical Support
CRM
Apply Now
SmithRx

SmithRx

SmithRx revolutionizes pharmacy benefits with transparent technology, connecting stakeholders for efficient drug delivery and cost savings.

Pharmaceuticals
1K-5K
Founded 2016
$38M raised
View All Jobs 40

Description

  • Set team goals and priorities in alignment with broader Customer Success and Account Management strategy.
  • Lead a team responsible for ongoing customer outcomes, product adoption, and post-sale customer satisfaction.
  • Drive improvements in CSAT, customer health scores, churn reduction, and revenue expansion opportunities.
  • Manage key performance indicators across the team’s portfolio of accounts.
  • Coach team members regularly and identify training and development opportunities.
  • Plan team capacity and manage portfolio coverage to meet account coverage targets.
  • Build trusted relationships with client operational leadership and maintain a strong understanding of customer business challenges.
  • Coordinate cross-functional efforts to resolve escalated client issues and support customer success initiatives.
  • Identify product gaps through business impact assessments and manage customer expectations proactively.
  • Assess attrition risks and ensure mitigation plans are established for at-risk clients.

Requirements

  • Bachelor’s degree or equivalent work experience.
  • 5+ years of leadership experience in Customer Success or Account Management.
  • 5+ years of working knowledge of healthcare benefits, pharmacy benefits, or commercial health insurance.
  • Executive-level communication and interpersonal skills.
  • Experience managing client relationships, documenting expectations and deliverables, and ensuring stakeholder alignment.
  • Ability to work independently and as part of a cross-functional team.
  • Strong conflict resolution skills and the ability to mediate difficult conversations.
  • Self-driven, results-oriented, and able to take initiative with minimal direction.
  • Transparent, honest, and professional communication style.
  • Empathic, consultative approach to collaboration.
  • Positive, can-do attitude and strong commitment to customer experience.

Benefits

  • Total rewards package including incentive bonus and stock options.
  • Highly competitive medical, pharmacy, dental, vision, life, and disability insurance.
  • Discretionary time off.
  • 401(k) retirement savings program.
  • Flexible spending benefits.
  • Paid parental leave.
  • Professional development and training opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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