Support Engineer - Level 2

1 hour, 37 minutes ago
Full-time
Mid Level
Software Development
Smile Digital Health

Smile Digital Health

Smile Digital Health provides cutting-edge HL7 FHIR-based clinical data repository solutions for healthcare organizations, enabling rapid digital transformation and connectivity with features like multiple FHIR versions and full text indexing.

IT Services
251-1K
Founded 2016
$20M raised

Description

  • Analyze and evaluate requirements and propose high-level design and technical solutions for internal and external customer issues.
  • Design, implement, and test components of the core software system, including storage, management, interface, integration, and deployment infrastructure.
  • Work with the Tier 1 support team to diagnose and correct issues raised in customer incidents.
  • Collaborate with core development and client solutions teams to ensure fixes meet technical and architectural requirements.
  • Mentor Tier 1 Service Desk staff and other developers on debugging, performance, operational procedures, and troubleshooting techniques.
  • Participate in major incident response teams and support a 24-hour on-call rotation for Tier 2 issue support.
  • Maintain and update relevant documentation and frameworks.
  • Research technologies for use in new and existing solution modules.
  • Break down work for other team members and serve as the go-to person for project issues and status.
  • Ensure solutions are interoperable, performant, maintainable, and compliant with privacy, security, and confidentiality policies.

Requirements

  • 3+ years of experience in software development or equivalent experience.
  • Post-secondary education in computer science, software development, or equivalent education and/or experience.
  • Experience developing software applications and building complex systems.
  • Experience with unit and functional testing practices and end-to-end feature development.
  • Experience with HL7 V2 and FHIR is an asset.
  • Experience with Hibernate, Spring, REST web services, and Git is an asset.
  • Ability to analyze and solve problems and implement solutions.
  • Ability to work after-hours support shifts and participate in a 24-hour on-call rotation for Tier 2 issue support.

Interested in this position?

Apply directly on the company website

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