IT Operations Engineer, Application Support

2 hours, 16 minutes ago
Mid Level
DevOps and Infrastructure
Point72

Point72

Point72 Asset Management, led by Steven Cohen, is a global firm specializing in diverse asset classes and strategies, prioritizing superior returns and ethical standards through innovative talent development and data-driven decision-making.

Capital Markets
51-250
Founded 2014

Description

  • Provide technical support for software applications and investigate, diagnose, and resolve application issues.
  • Automate start-of-day and end-of-day checks for key applications.
  • Log, track, prioritize, and categorize incidents across production applications based on severity and impact.
  • Implement monitoring and automation initiatives and develop custom solutions using Python, Shell, and/or PowerShell.
  • Create tactical support tools and scripts to improve incident investigation and provide transparency into business impacts.
  • Collaborate with the development team to improve applications based on user feedback.
  • Create and maintain documentation for common errors, application incidents, and support procedures.
  • Assist with software application deployment and configuration.
  • Provide training and assistance to users on applications and systems.
  • Develop knowledge base resources that help users resolve common problems independently.

Requirements

  • Bachelor's degree in computer science, information technology, or a related field.
  • Experience supporting middle- and back-office applications built in .NET, Java, C#, or similar technologies.
  • Ability to debug applications using code, logs, and alerts.
  • Literacy in complex SQL procedures and queries.
  • Ability to diagnose and troubleshoot technical issues.
  • Ability to work collaboratively in a team environment and communicate effectively with team members and internal clients.
  • Commitment to the highest ethical standards.

Interested in this position?

Apply directly on the company website

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