NOC Engineer, Philippines

1 hour, 22 minutes ago
Mid Level
DevOps and Infrastructure
Cato Networks

Cato Networks

Cato Networks is the world's leading single vendor SASE platform that converges SD WAN, security, global backbone, and remote access into a global cloud-native service. Their robust platform optimizes and secures application access for all users and lo...

Diversified Telecommunication Services
251-1K
Founded 2015
$770M raised

Description

  • Work in a shift-based 24/7/365 team environment.
  • Monitor, troubleshoot, and resolve network and system issues to maximize uptime and accessibility.
  • Research, diagnose, and identify solutions for customer issues.
  • Own customer issues end-to-end through resolution.
  • Investigate and escalate system-related alerts when needed.
  • Help build and expand the Global Support Services team.
  • Track customer status and identify areas of concern and growth opportunities.
  • Act as an internal customer advocate while collaborating with product management, engineering, sales, and finance.
  • Maintain customer relationships through ongoing communication and periodic meetings.

Requirements

  • More than 3 years of experience working in a NOC or support team.
  • Strong computer skills with emphasis on networking, TCP/IP, firewalls, and proxy servers.
  • Experience as a Support Engineer, Tier 1/2 Technical Account Manager, or Pre-sales professional in web, network, or information security companies.
  • Experience with ISP, DNS, DHCP, NAT, and HTTP/HTTPS.
  • Familiarity with VPNs, IPSec, and network and security protocols and standards.
  • Experience with BGP, OSPF, OSI, WAN/SD-WAN, and MPLS is an advantage.
  • Experience working with cloud or SaaS technology providers is an advantage.
  • Strong troubleshooting ability in real production environments.
  • Ability to adapt to a rapidly changing environment and manage multiple simultaneous projects.
  • Excellent oral and written communication skills and a passion for working with customers.

Interested in this position?

Apply directly on the company website

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