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Business Solutions Manager - Remote Canada

3 weeks, 4 days ago
Canada
Full-time
Lead
Account Manager
Product Management
Apply Now
Smile Digital Health

Smile Digital Health

Smile Digital Health provides cutting-edge HL7 FHIR-based clinical data repository solutions for healthcare organizations, enabling rapid digital transformation and connectivity with features like multiple FHIR versions and full text indexing.

IT Services
251-1K
Founded 2016
$20M raised
View All Jobs 14

Description

  • Drive discussions and resolve client operational issues and relationship matters in a timely manner.
  • Lead strategic reviews that connect technical delivery to client business outcomes.
  • Build and maintain strong relationships with client business leaders in Claims, Quality, and Member Experience.
  • Monitor contract scope, identify when needs require a change order, and protect profit and loss.
  • Collaborate with Customer Success to manage billable hours and reduce over-servicing.
  • Partner with Sales to identify, qualify, cross-sell, and upsell expansion opportunities.
  • Lead the contract renewal process and help maintain a strong NPS across the payer sector.
  • Provide regular reporting and analysis to leadership on client status and account health.
  • Ensure solutions remain market-fit and gather field intelligence to inform product evolution.
  • Stay current on industry and market trends to guide client conversations and product input.

Requirements

  • 8+ years of experience in account management, product management, or equivalent experience working with or for payers (health plans).
  • 1+ years of people leadership or people management experience preferred.
  • Post-secondary education in Business or a related field, or equivalent relevant work experience.
  • Exceptional verbal and written communication skills, including the ability to translate technical topics for non-technical audiences.
  • Demonstrated ability to build strong relationships with clients, vendors, and cross-functional teams.
  • Ability to work autonomously, drive results, and escalate complex issues appropriately.
  • Understanding of regulatory bodies such as CMS and their business impact on payer organizations.
  • Functional knowledge of healthcare interoperability and FHIR standards.
  • Experience leading Executive Business Reviews (QBRs) focused on strategic business value rather than technical status updates.

Benefits

  • Remote work environment.
  • Flexible time away from work policy, including PTO, personal days, and sick days.
  • Competitive salary with health and medical benefits.
  • RRSP/TFSA/401K employee contribution support.
  • Life and disability coverage.
  • Employee Assistance Program.
  • FHIR Study Program and Skillsoft Learning.
  • Salary range of $110,000 to $150,000 per year.

Interested in this position?

Apply directly on the company website

Apply Now

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