Solutions Consultant

1 week, 4 days ago
Full-time
Mid Level
Customer and Technical Support
Smartsheet

Smartsheet

Smartsheet provides an enterprise work management platform that enables teams to efficiently manage projects, automate processes, and enhance collaboration through a user-friendly interface that combines spreadsheet functionality with advanced workflow...

Internet Software & Services
1K-5K
Founded 2005

Description

  • Lead customers and cross-functional peers by advising on best practices that modernize and optimize workflows.
  • Partner with customers to design and implement strategic solutions that drive organizational change and long-term value.
  • Run in-depth discovery sessions to understand business challenges and define solution approaches.
  • Develop Smartsheet solutions through prototyping and iterative sprints with customer feedback.
  • Review solution designs, conduct internal testing, and support user acceptance testing with stakeholders.
  • Own project delivery, including timeline, deliverables, scope, budget, and risk mitigation.
  • Stay current on industry trends, Smartsheet capabilities, and evolving delivery methodologies.
  • Collaborate with consulting teammates to share customer and industry insights and participate in mentoring.
  • Partner with Sales to identify expansion opportunities and support account growth strategy.
  • Track performance against KPIs including billable utilization, project margin, customer satisfaction, and data accuracy.

Requirements

  • 4–5 years of relevant experience in management or technology consulting.
  • Experience working effectively in a team environment.
  • Ability to succeed in fast-paced, growth-oriented environments and adapt quickly to changing customer needs, tools, and industry trends.
  • Hands-on experience configuring and implementing web-based SaaS applications.
  • Interest in emerging technologies, including AI and automation, and how they solve business challenges.
  • Experience applying change management and business process optimization strategies.
  • Excellent verbal and written communication skills, including the ability to explain complex technical topics to non-technical stakeholders.
  • Experience with business process optimization and Agile project management methodologies.
  • Ability to travel periodically, up to 40%, based on customer and business requirements.

Benefits

  • Employer-subsidized medical, vision, and dental coverage for full-time employees.
  • 401(k) match of 50% of contributions up to the first 6% of eligible pay.
  • Monthly stipend to support work and productivity.
  • Flexible Time Away Program plus Sick Time Off.
  • Company-sponsored life insurance, short-term disability, and long-term disability coverage for US employees.
  • 12 paid holidays per year.
  • Up to 24 weeks of parental leave.
  • Professional growth and development opportunities, including access to Udemy online courses.
  • Personal paid volunteer day.
  • Counseling membership, local retail discounts, and a personal Smartsheet account as company-funded perks.
  • Remote work from any registered US location.
  • Market-competitive incentive opportunity.
  • US base salary range of $92,500 to $126,250 USD.

Interested in this position?

Apply directly on the company website

Apply Now

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