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Sr. AWS Consultant

1 day, 6 hours ago
Colombia
Full-time
Senior
Implementation Consultant
DevOps and Infrastructure
Agile AWS C# Cisco CloudFormation Generative AI Java Jenkins .NET Node.js Python Salesforce Scrum Twilio WebRTC
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NeuraFlash

NeuraFlash

NeuraFlash specializes in providing custom AI business solutions by integrating Salesforce's Success Platform with artificial intelligence and machine learning, enhancing customer experiences through consulting, UX design, and implementation services a...

IT Services
251-1K
Founded 2016
View All Jobs 86

Description

  • Support customers in adopting Amazon Connect solutions and drive successful implementations.
  • Conduct technology assessments and audits to evaluate the need to move to the AWS Connect CCaaS platform.
  • Educate customers on the value of AWS and participate in architectural discussions for cloud deployment.
  • Facilitate business process reviews to understand customer requirements and challenges.
  • Document business needs and translate high-level goals into clear user stories for delivery teams.
  • Act as a liaison between technical teams and business stakeholders, managing communication, expectations, and priorities.
  • Work with Solution Architects to review and approve solution designs against best practices and standards.
  • Collaborate with Solution Engineers, Solution Architects, and the Practice Lead to develop estimates and timelines for statements of work.
  • Deliver end-user training and supporting documentation for customers.

Requirements

  • Customer-facing contact center experience.
  • Experience building integrations across WFM, CRM, and contact center solutions.
  • Experience with communications protocols and APIs such as WebRTC and SIP.
  • Hands-on scripting or coding experience with Python, Java, C#, .NET, or Node.js.
  • Strong communication and presentation skills, including comfort speaking with executives, IT management, and customers.
  • API integration experience.
  • Strong troubleshooting and debugging skills.
  • Experience with CloudFormation, Contact Flow Design, Lambda integration, Lex integration, and call center routing.
  • Knowledge of automation tools and frameworks such as Jenkins, GitLab CI/CD, and CodeDeploy.
  • Contact center architecture knowledge.
  • Experience in technology/software sales, pre-sales, or consulting.
  • Advanced knowledge of AWS services and cloud architecture.
  • Salesforce knowledge and familiarity with Salesforce Service Cloud.
  • Experience with other contact center platforms such as Genesys, Cisco, Avaya, or Twilio (preferred).
  • Experience with Workforce Management solutions.
  • Experience working with outbound dialers and campaign management.
  • Knowledge of Agile and Scrum methodologies.
  • AWS Cloud Practitioner Certification.
  • AWS Developer Associate Certification or Professional.
  • AWS Solution Architect Certification or Professional.
  • Salesforce Certified Administrator certification.

Benefits

  • Remote, in-person, and hybrid work options across headquarters and regional hubs.
  • Flexible work culture that values outcomes over strict 9-to-5 hours.
  • Up to 25% travel for roles where travel is part of the job.
  • A collaborative culture with executive town halls and regular company meetings.
  • A fun team environment with celebrations and team-building events.

Interested in this position?

Apply directly on the company website

Apply Now

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