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Director of Clinical Experience (MD/DO)

1 month, 1 week ago
United States
Full-time
Executive
Customer Success Manager
Product Management
Apply Now
SmarterDx

SmarterDx

SmarterDx ensures revenue integrity by leveraging A.I. algorithms to uncover missed opportunities in clinical data, optimizing tasks for accurate ICD 10 coding and guaranteeing a 5:1 ROI.

Professional Services
11-50
Founded 2019
View All Jobs 17

Description

  • Build and lead the Clinical Experience function, including hiring, mentoring, and scaling a team of clinical experts.
  • Own clinical relationships with key health system partners and serve as a trusted advisor to clinicians, CDI teams, and executives.
  • Drive onboarding and adoption of SmarterDx’s platform across customer organizations.
  • Develop and standardize playbooks for clinical onboarding, training, and ongoing engagement.
  • Partner with Customer Success to improve retention, expansion, and overall customer health.
  • Establish and track performance metrics such as adoption, utilization, clinical impact, and customer satisfaction.
  • Create feedback loops that turn customer insights into actionable product improvements.
  • Collaborate with Product and Engineering to shape roadmap priorities based on real-world clinical workflows.
  • Support Sales as a clinical expert in late-stage deals and strategic accounts.
  • Identify opportunities to improve internal processes and increase the scalability of the clinical experience function.

Requirements

  • MD or DO, or an equivalent advanced clinical degree.
  • Deep expertise in clinical documentation, ICD-10 coding, CDI, and revenue cycle operations.
  • 7–10+ years of relevant healthcare experience, with exposure to health systems or provider organizations.
  • Experience in a customer-facing role such as customer success, implementation, clinical consulting, or solutions engineering.
  • Proven track record of building and managing high-performing teams.
  • Strong communication skills with the ability to engage frontline clinicians and senior healthcare executives.
  • Ability to translate complex clinical workflows into clear, actionable insights.
  • Experience working cross-functionally with product, engineering, and go-to-market teams.
  • High-ownership mindset with the ability to operate in ambiguity and drive outcomes.
  • Comfort working in a fast-paced startup or high-growth environment.
  • Experience working at a healthcare technology or SaaS company is preferred.
  • Certifications such as CCDS, CDIP, RHIA, RHIT, or CCS are preferred.
  • Prior experience in CDI programs or revenue integrity initiatives is preferred.
  • Familiarity with EHR systems such as Epic or Cerner and clinical workflows is preferred.
  • Experience supporting enterprise sales or participating in complex deal cycles is preferred.

Benefits

  • $200k–$250k base salary plus benefits.
  • Comprehensive medical, dental, and vision coverage with the company covering 75% of premiums, depending on plan.
  • Up to 12 weeks of paid parental leave.
  • Remote-first work environment with the ability to work from anywhere in the U.S.
  • Unlimited PTO plus 10 holidays.
  • 401(k) with Traditional and Roth options and a 4% employer match through Fidelity.
  • Minimal bureaucracy in a fast-moving, high-impact environment.

Interested in this position?

Apply directly on the company website

Apply Now

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