Technical Consultant, ServiceNow

1 month ago
Full-time
Mid Level
Software Development
AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised

Description

  • Develop, configure, customize, and enhance ServiceNow applications based on business requirements and platform best practices.
  • Design and implement solutions within a primary ServiceNow product area such as ITSM, ITAM, ITOM, HRSD, CSM, or related modules.
  • Build and support workflows, flows, business rules, client scripts, UI policies, portals, workspaces, and integrations.
  • Develop and optimize integrations using ServiceNow capabilities, APIs, and standard methods.
  • Translate approved requirements into scalable, supportable, and maintainable technical solutions.
  • Troubleshoot issues, perform root cause analysis, and implement sustainable fixes.
  • Perform unit testing, support QA and UAT, and contribute to code reviews and overall solution quality.
  • Collaborate with stakeholders, project managers, and delivery teams to clarify requirements and support execution.
  • Participate in Agile ceremonies, manage assigned priorities, and escalate risks or blockers early.
  • Maintain technical documentation and stay current with ServiceNow platform capabilities.

Requirements

  • 3 to 6 years of experience on the ServiceNow platform in a developer or technical consultant role.
  • Strong hands-on experience in at least one ServiceNow product area such as ITSM, ITAM, ITOM, HRSD, CSM, or similar modules.
  • Solid ServiceNow scripting experience with JavaScript, Glide APIs, workflows, Flow Designer, and platform customization.
  • Good experience with integrations, REST APIs, imports, and automation capabilities within ServiceNow.
  • Experience with Service Portal, Workspace, UI Builder, or related user interface components is preferred.
  • Strong troubleshooting and problem-solving skills in a dynamic project environment.
  • Good understanding of software development lifecycle principles and structured delivery methods.
  • Ability to work independently on assigned tasks while collaborating effectively within a project team.
  • Strong written and verbal communication skills.
  • ServiceNow certifications such as CSA, CAD, or CIS are an advantage.

Interested in this position?

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