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Implementation Consultant

3 weeks, 2 days ago
United States
Full-time
Junior
Implementation Consultant
Customer and Technical Support
Apply Now
SeatGeek

SeatGeek

SeatGeek is a ticket search engine that enables users to find and purchase tickets for live sports, concert, and theater events. Founded in 2009, SeatGeek offers a Deal Score feature to help users find the best ticket deals, interactive seating charts ...

Media
251-1K
Founded 2009
$400M raised
View All Jobs 35

Description

  • Deliver client onboarding and implementation services for SeatGeek products and features.
  • Own the technical delivery of projects within the defined scope and solution.
  • Lead and manage workstreams or full projects focused on setup, configuration, and change management.
  • Consult with clients to understand requirements and align solutions with their objectives.
  • Work collaboratively with clients and internal teams to deliver projects successfully and efficiently.
  • Build strong relationships with clients and stakeholders throughout implementation.
  • Support clients onsite during project deliveries and go-lives.
  • Contribute to process improvement, efficiency, and client satisfaction initiatives.
  • Maintain strong knowledge of SeatGeek products and feature evolution and their applicability to client needs.

Requirements

  • 2+ years of experience in technology-related services delivery.
  • Experience in consultation and requirements gathering.
  • Deep knowledge of ticketing technology.
  • Industry expertise with an understanding of sports and entertainment-focused businesses.
  • Strong communication skills with the ability to tailor messaging to varied audiences.
  • Ownership and accountability, with the ability to execute against a brief and navigate challenges.
  • Creative problem-solving skills and the ability to assess and execute solutions effectively.
  • Ability to manage competing priorities while maintaining focus on delivery.
  • Strong organizational skills and conscientious execution.
  • Consultative approach with the ability to listen, interpret needs, and guide others toward solutions.
  • Salary range of $84,000 - $121,000 USD.
  • Discretionary annual bonus based on individual and company performance.
  • Compensation may vary based on skill set, years and depth of experience, certifications, and location.

Benefits

  • Discretionary annual bonus.
  • Flexible work environment with the option to work in the office as much as you want or 100% remotely.
  • WFH stipend to support home office setup.
  • Unlimited PTO.
  • Up to 16 weeks of fully paid family leave.
  • 401(k) matching.
  • Student loan matching program.
  • Health, vision, dental, and life insurance.
  • Up to $25,000 toward family building, reproductive health services, and gender-affirming care.
  • $500 per year for wellness expenses.
  • Subscriptions to Headspace, Headspace Care, and One Medical.
  • $120 per month for tickets to live events.
  • Annual subscription to Spotify, Apple Music, or Amazon Music.

Interested in this position?

Apply directly on the company website

Apply Now

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