Product Onboarding Specialist (Training & Client Success | Remote)

1 month ago
Full-time
Junior
Customer and Technical Support
Smart Apartment Data

Smart Apartment Data

Smart Apartment Data is the trusted nationwide provider of accurate multifamily data and analytics, offering actionable insights for professionals in the apartment industry.

Professional Services
11-50
Founded 2005

Description

  • Lead client onboarding sessions and product walkthroughs.
  • Guide customers through structured training and adoption of the software platform.
  • Help clients understand how to use the product effectively.
  • Support users as they learn key workflows and processes.
  • Communicate complex information clearly during client sessions and discussions.
  • Work with enterprise customers to ensure a smooth onboarding experience.

Requirements

  • 2+ years of experience in onboarding, implementation, or customer-facing product roles.
  • Experience working directly with clients to help them adopt a tool, platform, or system.
  • Strong ability to simplify complex workflows and explain them clearly.
  • Comfortable guiding clients through structured sessions and discussions.
  • English level C1 or C2 required.
  • Strong organizational and communication skills in a remote environment.
  • Exposure to SaaS, CRM, or other tech tools is a plus.
  • Customer success experience is preferred.
  • Experience in Customer Education, Enablement, or Implementation is a plus.
  • Familiarity with CRM tools is a plus.
  • Experience handling high-value or demanding customers is preferred.

Benefits

  • 100% remote, location-independent work.
  • Compensation of $1,800–$2,200 per month.
  • Pay based on relevant experience and qualifications.

Interested in this position?

Apply directly on the company website

Apply Now

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