VP to SVP HC Client Services

3 hours, 47 minutes ago
Full-time
Executive
Customer and Technical Support
TDS Global Solutions

TDS Global Solutions

TDS Global Solutions (formerly TeleDevelopment Services Inc.) is a top human capital solutions provider offering executive recruitment, talent assessments, outsource vendor selection, management & consulting services. With 30 years of experience, TDS a...

Professional Services
51-250
Founded 1991

Description

  • Lead and manage the healthcare client services team to meet operational goals, client satisfaction targets, and financial objectives.
  • Develop and execute strategies to retain, grow, and expand healthcare client relationships.
  • Oversee service delivery for healthcare accounts and act as the primary liaison for key clients.
  • Ensure compliance with healthcare regulations and industry standards across client operations.
  • Collaborate with sales, operations, and technology teams to deliver integrated solutions.
  • Implement continuous improvement initiatives to improve service quality and efficiency.
  • Monitor client performance metrics and prepare reports for executive leadership.
  • Build strong relationships with healthcare clients and ensure service excellence across engagements.

Requirements

  • 10+ years of progressive leadership experience in healthcare client services or the healthcare BPO sector.
  • Strong knowledge of healthcare regulations, compliance, and industry best practices.
  • Proven ability to lead and motivate large teams to deliver superior client service.
  • Excellent client relationship management and communication skills.
  • Experience managing complex client portfolios with a focus on retention and growth.
  • Strategic thinker with strong problem-solving and analytical skills.
  • Bachelor’s degree required.
  • Advanced degree preferred.

Interested in this position?

Apply directly on the company website

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