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Customer Success Manager

49 minutes ago
North America, United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CI/CD DevSecOps Git GitLab
Apply Now
GitLab

GitLab

GitLab: The comprehensive DevOps platform revolutionizing software development with automation, AI workflows, and essential tools for efficient collaboration.

Internet Software & Services
1K-5K
Founded 2014
View All Jobs 167

Description

  • Build and maintain trusted advisor relationships with assigned customers focused on adoption, outcomes, and satisfaction.
  • Provide expert deployment guidance, operational best practices, and support customers in establishing a Center of Excellence.
  • Lead and participate in workshops to help customers realize value across the software development lifecycle.
  • Measure and monitor customer progress against KPIs and share insights with stakeholders and executives.
  • Translate product usage data into actionable recommendations that drive adoption and expansion.
  • Maintain regular customer touchpoints aligned to service level agreements and adjust success plans as needed.
  • Collaborate with Product Management, Engineering, Sales, and Professional Services to resolve issues and align on customer success plans.
  • Support customers in connecting their goals with GitLab capabilities and DevSecOps best practices.
  • Drive long-term advocacy by helping customers realize measurable business and technical outcomes.

Requirements

  • Experience in a customer-facing, post-sales role focused on adoption, value realization, and advocacy.
  • Background in customer success, professional services, technical account management, or a related customer engagement function.
  • Ability to understand and discuss Git and common branching strategies.
  • Knowledge of the software development lifecycle, including development pipelines and tooling.
  • Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices.
  • Ability to translate product usage data and technical details into clear insights for technical and executive stakeholders.
  • Proven ability to build trusted advisor relationships, facilitate workshops, and guide operational change.
  • Openness to learning and transferable experience from adjacent roles or industries.
  • Experience working with remote or globally distributed teams is preferred.
  • Experience helping customers with Centers of Excellence or similar operating models is preferred.

Benefits

  • United States base salary range of $85,200 to $144,000 USD.
  • Sales roles are eligible for incentive pay up to 100% of the offered base salary.
  • Benefits to support health, finances, and well-being.
  • Flexible Paid Time Off.
  • Equity compensation and Employee Stock Purchase Plan.
  • Growth and Development Fund.
  • Parental Leave.
  • Team Member Resource Groups.

Interested in this position?

Apply directly on the company website

Apply Now

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