Partner Success Manager

4 weeks ago
Full-time
Senior
Customer and Technical Support
Smarsh

Smarsh

Smarsh provides cloud-based archiving and compliance solutions that help organizations in regulated and litigious industries manage the risks associated with their electronic communications across more than 80 channels.

IT Services
251-1K
Founded 2001
$44M raised

Description

  • Own the end-to-end renewal process for partner-managed recurring revenue and drive retention outcomes.
  • Lead renewal orchestration and execution, including 120-day pre-renewal planning cycles.
  • Build and maintain renewal forecasts, risk visibility, and governance reporting.
  • Ensure on-time renewal completion and protect recurring revenue across the partner book of business.
  • Establish and operationalize partner health scoring to identify churn risk and support mitigation efforts.
  • Monitor adoption, usage, and value realization signals to maintain partner alignment.
  • Lead QBR cadence and renewal governance processes across stakeholders.
  • Act as a trusted advisor to partners and support success plans that drive adoption and measurable value.
  • Coordinate escalation management and engage internal teams to resolve partner issues.
  • Partner with Channel Account Managers and Partner Enablement Managers on expansion signals, pricing alignment, and enablement readiness.

Requirements

  • 5-10 years of experience in Customer Success, Partner Success, Account Management, or a similar role.
  • Experience in SaaS or recurring revenue environments.
  • Strong understanding of renewal processes, forecasting, and retention strategies.
  • Experience with CRM platforms such as Salesforce.
  • Proven experience managing renewals, retention, and recurring revenue models.
  • Strong forecasting discipline with the ability to manage risk and ambiguity.
  • Experience working within partner channel ecosystems.
  • Ability to build trust and influence partner stakeholders at multiple levels.
  • Experience working in matrixed environments across Sales, Operations, and Enablement.
  • Analytical, structured, and execution-focused mindset.

Benefits

  • Remote work opportunity in the US.
  • Full-time employment.
  • Base salary range of $92,000-$100,000 per year.
  • Bonus or variable compensation may be available and will be discussed during recruiting.
  • Salary is determined using factors such as experience, education, location, specialty, and training.
  • Local cost of living is considered at the time of offer.

Interested in this position?

Apply directly on the company website

Apply Now

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