Channel Partner Success Manager

1 week, 6 days ago
Full-time
Senior
Customer and Technical Support
Smarsh

Smarsh

Smarsh provides cloud-based archiving and compliance solutions that help organizations in regulated and litigious industries manage the risks associated with their electronic communications across more than 80 channels.

IT Services
251-1K
Founded 2001
$44M raised

Description

  • Own the end-to-end renewal process for partner-managed recurring revenue, including forecasting and revenue protection.
  • Lead renewal orchestration and structured execution across 120-day pre-renewal planning cycles.
  • Build and maintain accurate renewal forecasts and visibility into renewal risk.
  • Manage the self-provisioning partner book of business.
  • Define, operationalize, and monitor partner health scoring frameworks.
  • Track adoption, usage, and value realization signals to identify churn risk early.
  • Lead QBR cadence, governance processes, and renewal accountability across stakeholders.
  • Drive adoption strategies, success plans, and escalation management to support partner outcomes.
  • Partner with Channel Account Managers on expansion signals, pricing alignment, and commercial strategy.
  • Collaborate with Partner Enablement Managers to ensure enablement readiness and product adoption.

Requirements

  • 5+ years of experience in Partner Success, Customer Success, Account Management, or similar roles within channel partner ecosystems.
  • Proven experience managing renewals, retention, and recurring revenue models.
  • Strong knowledge of partner renewal processes, forecasting, and retention strategies.
  • Experience with CRM platforms such as Salesforce and data-driven decision making.
  • Experience working in matrixed environments across Sales, Operations, and Enablement.
  • Ability to build trust and influence partner stakeholders at multiple levels.
  • Strong communication and stakeholder management skills.
  • Analytical, structured, and execution-focused approach.
  • Comfort managing risk and ambiguity in a process-driven environment.

Interested in this position?

Apply directly on the company website

Apply Now

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