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(Senior) Customer Success Manager

2 hours, 45 minutes ago
China
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Digital Marketing JIRA Salesforce
Apply Now
impact.com

impact.com

impact.com is the world's leading partnership automation platform that enables businesses to discover, manage, protect, and optimize all types of partnerships. Their platform automates partnership management at scale, driving efficient revenue growth t...

Internet Software & Services
1K-5K
Founded 2008
$361M raised
View All Jobs 3

Description

  • Run platform training and provide guidance on contracts, finance, ad tracking, and reporting.
  • Coordinate strategic account initiatives under the direction of the manager.
  • Manage customer communications about initiatives, outages, and marketing efforts across email, ticketing, and Slack, and document them in SFDC.
  • Distill client feedback and manage escalation documentation, including JIRA tickets, project trackers, and SFDC records.
  • Follow established processes for ticket creation and project tracking using JIRA, project plans, and SFDC.
  • Coordinate status updates from key stakeholders under the guidance of the manager.
  • Coordinate renewal and expansion opportunities.
  • Build stronger and more successful marketing campaigns using the company’s software suite.

Requirements

  • 2-4 years of customer service experience, preferably in a B2B environment.
  • Bachelor's degree in Business, Marketing, or a related field is a plus.
  • Solid understanding of the digital marketing ecosystem.
  • Consistent track record of providing strong customer support.
  • Ability to show initiative and remain flexible.
  • Detail-oriented with the ability to prioritize tasks effectively.
  • Critical thinking and inventive problem-solving skills.
  • Professional interpersonal skills and an enthusiastic, collaborative approach.
  • Phenomenal conflict resolution skills.
  • Excellent time management skills.

Benefits

  • Responsible PTO policy with flexible time off.
  • Up to 12 fully covered therapy or coaching sessions per year, plus dependent coverage.
  • Monthly gym reimbursement.
  • Restricted Stock Units (RSUs) with a 3-year vesting schedule, pending Board approval.
  • Free Coursera subscription and access to PXA courses.
  • Generous parental leave: 26 weeks fully paid for the primary caregiver and 13 weeks fully paid for the secondary caregiver.

Interested in this position?

Apply directly on the company website

Apply Now

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