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Customer Service Representative Administrative

3 months, 1 week ago
Saudi Arabia
Full-time
Junior
Administrative Assistant
Customer and Technical Support
CRM HubSpot Microsoft Dynamics 365 Salesforce Zoho CRM
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skillerszone

skillerszone

Skillerszone LLC | B2B Digital Marketing Agency Skillerszone is an award winning B2B Digital Marketing Agency that provides everything that you need to grow your brand. Choose a right partner Now! Services Skillerszone harnesses the power of data. Our ...

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Description

  • Respond promptly and professionally to customer inquiries across phone, email, chat, WhatsApp, and other messaging channels.
  • Provide accurate information on products, services, pricing, availability, delivery timelines, warranties, return policies, and support procedures.
  • Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases when needed.
  • Track customer requests from first contact to closure and maintain timely updates in line with service-level expectations.
  • Maintain positive customer experiences by using culturally aware, courteous communication across MENA markets.
  • Maintain accurate customer records, case notes, and service history in CRM or ERP systems.
  • Prepare and update order forms, service tickets, delivery notes, customer correspondence, and internal reports.
  • Coordinate appointments, service visits, call-backs, follow-ups, and calendars across teams.
  • Support internal workflows such as filing, scanning, archiving, and organizing digital documents.
  • Assist with invoice queries and basic finance coordination in collaboration with the finance team.
  • Generate weekly and monthly customer service summaries covering request volumes, resolution times, common issues, and customer satisfaction inputs.
  • Liaise with logistics, warehouse, sales, and technical teams to support deliveries, onboarding, account updates, troubleshooting, and handovers.

Requirements

  • High school diploma required; a bachelor’s degree or diploma in Business Administration, Communications, or a related field is preferred.
  • 1–3 years of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role.
  • MENA experience is a strong advantage.
  • Fluency in spoken and written Arabic is strongly preferred.
  • Professional spoken and written English is required.
  • Additional languages such as French, Urdu, Hindi, or Tagalog are a plus depending on market needs.
  • Proficiency with Microsoft Office or Google Workspace, especially Excel or Sheets, email management, and document formatting.
  • Experience using CRM systems such as Salesforce, Zoho, Dynamics, or HubSpot, or ticketing tools is preferred.
  • Strong customer-first mindset with the ability to remain calm and professional under pressure.
  • Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment.
  • Strong attention to detail in documentation, data entry, and record-keeping.
  • High integrity and discretion when handling confidential customer and company information.
  • Cultural sensitivity and awareness of customer expectations across different MENA countries.
  • Willingness to work office-based, hybrid, or remote depending on business needs and local regulations.
  • Flexibility to support schedule changes during Ramadan, regional holidays, or occasional out-of-hours coordination when needed.

Benefits

  • Remote, hybrid, or office-based work arrangement depending on business needs and country regulations.
  • Monthly salary of $1,900 to $2,900.
  • Clear career growth pathways into roles such as Senior Customer Service Representative, Team Lead, CX Specialist, Office Administrator, Operations Coordinator, Sales Support, Account Coordinator, QA, or Training Specialist.
  • Inclusive workplace commitment with consideration of qualified applicants regardless of nationality, gender, age, disability, or other protected status.
  • Fair scheduling practices when supporting Ramadan, regional holidays, or operational schedule changes.

Interested in this position?

Apply directly on the company website

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