Beneficiary Support Specialist

1 hour, 50 minutes ago
Full-time
Entry Level
Customer and Technical Support
MPF Federal

MPF Federal

MPF Federal provides a comprehensive array of business services, including interactive multimedia training and logistics support, aimed at helping both federal government and commercial clients develop a skilled workforce and achieve their organization...

Professional Services
51-250
Founded 2012

Description

  • Respond to beneficiary and provider inquiries by phone, email, and written correspondence.
  • Explain program information clearly to callers with varying communication needs.
  • Update and maintain accurate records across multiple systems.
  • Process routine service requests within established timeframes.
  • Escalate complex cases to the appropriate team.
  • Meet quality and productivity standards.

Requirements

  • High school diploma or one year of work experience.
  • Customer service experience, ideally in a contact center, benefits, healthcare, or government services environment.
  • Strong verbal and written communication skills.
  • Comfort navigating multiple software systems while assisting a caller.
  • Patience and genuine empathy for callers navigating disability, financial stress, or complex program rules.
  • Reliable internet and a quiet, dedicated workspace for remote work.
  • Experience with SSA programs, disability services, vocational rehabilitation, or benefits administration (preferred).
  • Bilingual English/Spanish (preferred).

Benefits

  • Starting pay at $17.00 per hour.
  • Competitive compensation package.
  • Medical benefits.
  • PTO.
  • Holiday pay.
  • Equal opportunity employer consideration without discrimination based on protected characteristics.

Interested in this position?

Apply directly on the company website

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