Software Technical Trainer

1 hour, 25 minutes ago
Full-time
Mid Level
Customer and Technical Support
Sitetracker

Sitetracker

Sitetracker provides a comprehensive platform for managing high-volume distributed projects, enabling real-time collaboration, automated reporting, and accurate forecasting to streamline the deployment of infrastructure projects.

Diversified Telecommunication Services
251-1K
Founded 2013
$183M raised

Description

  • Deliver live instructor-led and virtual instructor-led training for end-user and admin audiences.
  • Facilitate hands-on, scenario-based exercises and train-the-trainer sessions.
  • Develop training materials such as facilitator guides, participant workbooks, job aids, workflow videos, and reusable activity banks.
  • Collaborate with SMEs, Solution Delivery, and Customer Success teams to align training with implementation milestones and customer needs.
  • Tailor training to real customer workflows and shifting priorities across the project lifecycle.
  • Solicit learner and stakeholder feedback and use it to improve content and delivery.
  • Track learner outcomes and content performance to identify adoption trends and improvement opportunities.
  • Navigate SaaS platforms in live environments, troubleshoot unexpected behavior, and explain configuration concepts in training contexts.
  • Use an LMS to organize, deploy, and track training progress and metrics.
  • Manage multiple concurrent training engagements while maintaining documentation, follow-up, and proactive stakeholder communication.

Requirements

  • Experience delivering live training in instructor-led and virtual formats.
  • Experience creating scenario-based instructional content and facilitation materials.
  • Ability to work with SMEs and translate complex workflows into practical learning activities.
  • Comfort navigating SaaS platforms and explaining admin concepts such as permissions, object configuration, and workflow rules.
  • Experience with Salesforce-based platforms or similar technical backgrounds.
  • Ability to use an LMS to track learner progress and interpret training data.
  • Experience working within structured implementation methodologies and delivering training during UAT and go-live.
  • Strong communication and stakeholder management skills across audiences from executives to field technicians.
  • Completion of Sitetracker Project Management Admin Certification within 90 days.
  • Ability to earn Salesforce Certified Platform Administrator within 365 days.

Interested in this position?

Apply directly on the company website

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