Software Technical Trainer - Mexico

4 weeks, 1 day ago
Full-time
Mid Level
Customer and Technical Support
Sitetracker

Sitetracker

Sitetracker provides a comprehensive platform for managing high-volume distributed projects, enabling real-time collaboration, automated reporting, and accurate forecasting to streamline the deployment of infrastructure projects.

Diversified Telecommunication Services
251-1K
Founded 2013
$183M raised

Description

  • Deliver live instructor-led and virtual instructor-led training sessions for end-user and admin audiences.
  • Build hands-on, scenario-based training programs tied to real customer workflows and implementation milestones.
  • Collaborate with Solution Delivery, Customer Success, and subject matter experts to identify training gaps and create effective learning solutions.
  • Develop instructional materials such as facilitator guides, participant workbooks, job aids, workflow videos, and reusable activity banks.
  • Facilitate train-the-trainer sessions that prepare customer-side trainers to deliver content independently.
  • Use feedback, learner outcomes, and performance data to improve training content and program effectiveness.
  • Navigate SaaS platforms during live sessions, troubleshoot unexpected behavior, and explain configuration concepts in a training context.
  • Manage multiple concurrent training engagements and communicate proactively about timelines, scope, and delivery risks.
  • Deliver training during key implementation phases such as kickoff, UAT, go-live, and hypercare.

Requirements

  • Experience delivering live instructor-led and virtual instructor-led training in a customer-facing environment.
  • Ability to design and facilitate hands-on, scenario-based learning experiences for different audience levels.
  • Experience collaborating with SMEs and cross-functional teams to turn complex workflows into practical training materials.
  • Comfort working with SaaS platforms in live environments and explaining admin-level concepts such as permissions, object configuration, and workflow rules.
  • Strong understanding of Salesforce-based platforms or similar technical background.
  • Experience using an LMS to organize training, deploy content, and track learner progress.
  • Ability to manage multiple concurrent engagements independently and communicate clearly with stakeholders.
  • Willingness to work within structured implementation methodologies and adapt to changing priorities.
  • Complete Sitetracker Project Management Admin Certification within 90 days.
  • Attain Salesforce Certified Platform Administrator within 365 days.

Interested in this position?

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