Manager, Solution Delivery

4 hours, 44 minutes ago
Full-time
Lead
Customer and Technical Support
Sitetracker

Sitetracker

Sitetracker provides a comprehensive platform for managing high-volume distributed projects, enabling real-time collaboration, automated reporting, and accurate forecasting to streamline the deployment of infrastructure projects.

Diversified Telecommunication Services
201-500
Founded 2013
$183M raised

Description

  • Lead and develop a multidisciplinary team across configuration, data, QA, and technical architecture.
  • Align onshore, offshore, and partner resources to implementation demand using skills, capacity, and utilization data.
  • Own the portfolio’s operational and financial performance, including utilization, gross margin, weekly revenue forecasts, and work-planner accuracy.
  • Identify capacity, staffing, financial, and delivery risks early using system-validated operational data.
  • Establish technical reviews, readiness gates, and quality-control standards to protect solution and architecture integrity.
  • Partner with Project Managers on change control and customer escalations involving delivery or adoption risk.
  • Improve global delivery operations across AMER, EMEA, and APAC through clear ownership, handoffs, and follow-the-sun practices.
  • Implement responsible generative AI and automation practices in configuration, testing, and delivery workflows, and measure their impact.
  • Create development plans, maintain skills matrices, and coach direct reports in technical and leadership growth.

Requirements

  • Significant experience leading multidisciplinary technical teams supporting SaaS implementation, configuration, data, QA, or architecture.
  • Experience managing complex, multi-region SaaS implementations while balancing capacity, utilization, quality, and delivery velocity.
  • Experience leading onshore, offshore, remote, and/or partner delivery resources.
  • Experience scaling or transforming global delivery or offshore organizations into centralized, repeatable models with measurable efficiency or ROI improvements.
  • Deep knowledge of the Salesforce ecosystem, cloud delivery architectures, and relational database concepts.
  • Experience establishing technical quality controls, such as peer reviews, migration checks, and readiness reviews.
  • Experience using system-validated operational data to manage capacity, utilization, delivery health, and financial performance.
  • Ability to define KPIs, forecast delivery performance, and connect capacity planning to pipeline or implementation demand.
  • Experience incorporating generative AI or automation into configuration, testing, or delivery workflows with measurable improvements.
  • Experience managing cross-regional delivery across AMER, EMEA, and APAC, including follow-the-sun handoffs and regional ownership models.

Interested in this position?

Apply directly on the company website

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