Director of Revenue Operations

6 hours, 2 minutes ago
Full-time
Executive
Sales and Business Development
ShopMy

ShopMy

ShopMy is a leading platform that empowers brands and content creators through software development, affiliate marketing, influencer marketing, and creator economy services. They specialize in product promotion on social media, making them the go-to ch...

Internet Software & Services
11-50
Founded 2020
$9M raised

Description

  • Lead annual and quarterly Success planning across segments, teams, and accounts.
  • Own forecasting for renewals, expansion, churn, and performance products; standardize MRR and NRR definitions and track forecast accuracy.
  • Design, model, implement, and administer Success variable compensation plans with Finance and People teams.
  • Build customer coverage, segmentation, rebalancing, hiring, and capacity models across SMB, Growth, and Enterprise.
  • Standardize the brand lifecycle from Sales-to-Success handoff through onboarding, adoption, renewal, and expansion.
  • Own the Success systems roadmap with Salesforce and Data teams; build dashboards, planning tools, automation, and AI-enabled workflows.
  • Turn customer risk and growth signals into operational actions and support pricing and packaging changes.
  • Serve as Success’s primary operational partner by developing recommendations, leading business reviews, and managing cross-functional initiatives end to end.

Requirements

  • 7+ years of experience in Revenue Operations, Customer Success Operations, or Business Operations with ownership of post-sale performance.
  • Experience leading planning, forecasting, retention analysis, and capacity modeling.
  • Experience designing and rolling out variable compensation plans.
  • Strong modeling skills and proficiency with spreadsheets, Salesforce, and BI tools; SQL is a plus.
  • Experience building processes adopted by customer-facing teams.
  • Ability to influence across Success, Sales, Finance, Product, and technical teams.
  • Clear communication skills with executives and individual contributors, combined with strategic and hands-on execution abilities.
  • Based in NYC or willing to relocate before the start date.
  • Experience with marketplaces, creator marketing, commerce, hybrid subscription and usage-based revenue, AI, or operations automation is preferred.

Benefits

  • $160,000–$200,000 USD base salary, excluding bonus or commission potential.
  • Equity for every employee.
  • Medical, dental, and vision coverage, including a 100% employer-paid medical option and dependent coverage.
  • 401(k) with a fully vested 3% company contribution.
  • Flexible PTO, birthday off, 13 company holidays, and 14 weeks of paid parental leave.
  • Remote-first culture with an NYC headquarters.
  • No-cost virtual mental health, urgent care, and primary care support for employees and dependents.
  • Wellness, workplace, and home-office stipends, including a Wellhub membership.
  • Employer-paid disability and life insurance, plus FSA/HSA options.
  • Annual company offsite and quarterly team co-locations.

Interested in this position?

Apply directly on the company website

Apply Now

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