Senior Merchant Implementation Manager

45 minutes ago
Full-time
Senior
Project and Program Management
ShipBob

ShipBob

ShipBob is a global ecommerce fulfillment solution that empowers businesses to scale, offer 2-day shipping, manage inventory, and streamline shipments. With a focus on simplifying the shipping process, ShipBob provides best-in-class supply chain soluti...

Air Freight & Logistics
251-1K
Founded 2014
$330M raised

Description

  • Lead the onboarding process for new merchants joining ShipBob.
  • Establish and maintain communication with key stakeholders to align on deliverables, timelines, and milestones.
  • Proactively identify project risks and develop mitigation strategies with team leadership and subject matter experts.
  • Monitor task completion to ensure alignment with project deadlines.
  • Maintain comprehensive project documentation, including meeting notes, timelines, progress reports, and key deliverables.
  • Review solution requirements and success criteria with stakeholders upon account assignment.
  • Serve as the primary point of contact and advisor for multiple merchants during implementation.
  • Configure ShipBob solutions and services to meet merchant goals based on the Scope of Work.
  • Support merchants with standard integrations and help them use ShipBob software to manage order fulfillment.
  • Conduct tailored training sessions and prepare reference materials to support merchant adoption and self-service.

Requirements

  • 3-5 years of experience in Merchant Implementation, Merchant Success, or a similar role.
  • Excellent project management skills.
  • Strong ability to assess merchant needs and develop solutions to meet those needs.
  • Ability to clearly articulate technical topics to a non-technical audience.
  • Strong verbal and written communication skills.
  • Experience collaborating cross-functionally to deliver comprehensive merchant solutions.
  • Experience with APIs, ERP systems, and OMS systems.
  • Experience with e-commerce platforms such as Shopify, BigCommerce, Magento, or WooCommerce is highly preferred.
  • Experience working with mid-market to enterprise merchants is highly preferred.
  • Willingness and ability to travel up to 20% within the United States.
  • Experience using Jira, Excel, PowerPoint, Monday, Salesforce, or similar tools is a bonus.

Benefits

  • Medical, dental, vision, and basic life insurance.
  • Paid maternity/parental leave program.
  • Paid holidays and a flexible time off program.
  • Paid sick leave.
  • Wellness days, one day per quarter.
  • 401(k) match.
  • Competitive base salary range of $71,942 to $95,923.
  • Eligibility for participation in the company's discretionary bonus plan.

Interested in this position?

Apply directly on the company website

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