(Future Opportunities): Solutions Engineer

1 day, 5 hours ago
Full-time
Senior
Customer and Technical Support
ShipBob

ShipBob

ShipBob is a global ecommerce fulfillment solution that empowers businesses to scale, offer 2-day shipping, manage inventory, and streamline shipments. With a focus on simplifying the shipping process, ShipBob provides best-in-class supply chain soluti...

Air Freight & Logistics
251-1K
Founded 2014
$330M raised

Description

  • Collaborate with merchants to understand business goals and technical requirements.
  • Craft tailored technical solutions aligned to strategic objectives.
  • Support sales activities such as demos, warehouse tours, RFPs, vendor assessments, and technical evaluations.
  • Conduct technical discovery within merchant environments to identify opportunities and risks.
  • Develop and communicate technical visions and implementation roadmaps for product rollouts.
  • Partner with Implementation Specialists to deliver roadmap execution and maintain accountability across teams.
  • Stay current on industry trends, ShipBob’s service offerings, and competitive differentiators.
  • Align with the product roadmap, evangelize new features, and share customer feedback to inform product strategy.
  • Perform additional duties and responsibilities as needed.

Requirements

  • 5–7 years of hands-on experience supporting merchants in SaaS and e-commerce environments.
  • Proven ability to translate complex business challenges into scalable technical solutions.
  • Comfort with APIs, SQL, and scripting languages such as Python or Ruby.
  • Demonstrated success influencing stakeholders across Sales, Product, Engineering, and Implementation.
  • Strong interpersonal and storytelling skills for building trust and simplifying technical concepts.
  • Experience building repeatable frameworks, documentation, and best practices to improve team efficiency.
  • Remote work eligibility in one of the listed U.S. states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI.
  • Experience with merchant-facing technical work in a mid-market or sales engineering context (preferred).

Benefits

  • Competitive base salary range of $83,078 to $138,463.
  • Eligibility for participation in the company’s discretionary bonus plan.
  • Medical, dental, vision, and basic life insurance.
  • Paid maternity/parental leave program.
  • Flexible time off program.
  • Paid sick leave.
  • Floating holidays: 2 days per year.
  • Wellness days: 1 day per quarter.
  • 401(k) match.

Interested in this position?

Apply directly on the company website

Apply Now

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