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Principal Customer Success Manager

1 month ago
France, United Kingdom, Germany, Ireland
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Apply Now
Seeq

Seeq

Seeq accelerates industrial process analytics with advanced tools for oil refineries, pharmaceuticals, and energy production, converting data into actionable intelligence.

Chemicals
51-250
Founded 2013
$115M raised
View All Jobs 21

Description

  • Own a portfolio of Seeq’s largest and most complex strategic customers, including multi-site, multi-geo, and multi-business-unit accounts.
  • Develop and execute strategic success plans tied to enterprise initiatives such as digital transformation, operational excellence, and sustainability.
  • Lead quarterly and executive business reviews to communicate outcomes, surface risks and opportunities, and reset priorities.
  • Serve as the primary executive-facing point of contact and trusted advisor for strategic accounts.
  • Drive broad and deep product adoption through onboarding, enablement, communities of practice, user forums, and champion networks.
  • Identify, prioritize, quantify, and track high-impact use cases and customer value realization.
  • Own renewal strategy and expansion planning, including upsell, cross-sell, and land-and-expand opportunities.
  • Collaborate with Sales, Services, and Partners on account planning, whitespace analysis, and multi-year expansion roadmaps.
  • Act as escalation lead for high-risk customer situations and coordinate executive response plans.
  • Translate customer feedback into prioritized product and engineering requirements and contribute to roadmap discussions and advisory efforts.
  • Mentor other CSMs and help improve Customer Success processes, playbooks, and tooling.

Requirements

  • 8+ years in customer-facing roles in B2B SaaS or industrial intelligence platforms serving multinational or manufacturing organizations.
  • Prior Senior or Strategic CSM experience strongly preferred.
  • Deep experience in process manufacturing industries such as O&G, Chemicals, Pharma, Power, and MMM.
  • Experience working in industrial/manufacturing environments with time-series or advanced analytics platforms.
  • Proven ownership of a multi-million-dollar enterprise SaaS book of business with strong renewal and expansion results.
  • Significant experience presenting to and influencing Senior Director, VP, and C-level executives.
  • Strong ability to interpret customer health signals, usage patterns, and business metrics to guide strategy.
  • Experience turning corporate objectives into account plans and success plans with stakeholder alignment.
  • Demonstrated success collaborating across Sales, Services, Product, Training, and Support on joint account plans.
  • Excellent facilitation, communication, and storytelling skills for both technical and non-technical audiences.
  • Comfort operating autonomously in ambiguous, fast-changing environments.
  • Willingness to travel as needed.
  • Bi-lingual or multi-lingual experience strongly preferred, especially English, French, or Spanish.

Benefits

  • Remote-first work environment.
  • Competitive salary plus bonus incentives.
  • $172,000 USD base salary plus variable compensation.
  • Approximately £127,000 or €146,000 depending on location.
  • 12-week paid family leave.
  • Unlimited PTO.
  • Internet and mobile phone reimbursements.
  • Medical benefits.
  • Group term life insurance.
  • Short-term and long-term disability insurance with pre-tax benefits.
  • Voluntary vision and dental coverage, including orthodontia.
  • Vacation bonus program.
  • Employee Assistance Program.
  • Generous home office allowance.
  • Pet-friendly workspace.

Interested in this position?

Apply directly on the company website

Apply Now

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