RemoteLeaf Logo
Log in Sign up

Client Training Manager

3 weeks, 1 day ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
TLATech

TLATech

Syllo is the litigation workspace for the AI era. See how our Agentic AI works and request a demo today.

Specialized Consumer Services
View All Jobs 12

Description

  • Own the end-to-end training relationship for a defined book of Syllo's largest accounts as the primary training point of contact.
  • Conduct learning needs assessments with client stakeholders to design account-specific curricula based on workflow and role requirements.
  • Deliver live and asynchronous training sessions tailored to each account's use cases, skill levels, and Syllo configuration.
  • Build and maintain dedicated client portals for each account, keeping content current, organized, and accessible.
  • Produce monthly and quarterly learning analytics reports for clients.
  • Collaborate with the Instructional Designer to ensure LMS modules reflect account needs.
  • Work with subject matter expert training leads to keep curriculum development aligned with the latest workflows.
  • Capture client feedback and surface recurring pain points or feature gaps to product and client account teams.

Requirements

  • 5+ years of experience in customer-facing training, customer success, litigation, or account management, preferably in legal tech or a law firm.
  • Deep familiarity with legal workflows, litigation, and eDiscovery; JD preferred.
  • Demonstrated ability to manage complex enterprise client relationships, including senior stakeholders at law firms or in-house legal teams.
  • Experience designing and delivering training programs tailored to distinct audience segments.
  • Comfort working with learning analytics platforms and translating data into client-facing narratives.
  • Experience with LMS platforms and client portal tools.
  • Strong project management skills and the ability to manage multiple accounts simultaneously without dropping commitments.
  • Accountability, with a track record of following through on commitments.
  • Strong communication skills for both internal and external stakeholders.
  • Sound judgment to know when to escalate a client concern versus resolve it independently.

Benefits

  • Remote work environment.
  • Salary range of $130,000 to $160,000 USD.
  • Potential for a higher salary range for exceptional candidates.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Verra Mobility

Client Success Manager

Verra Mobility 1K-5K Road & Rail

Verra Mobility is seeking a Client Success Manager to oversee customer-facing operations, administrative coordination, and contract support for assigned clients in its smart mobility business.

United States Full-time Senior Customer Success Manager
Power BI
19 minutes ago
SmartBear

Renewals Advisor

SmartBear 251-1K Internet Software & Services

SmartBear is hiring a Renewals Advisor to manage customer renewals and expand adoption across its software portfolio while building trusted relationships that drive retention and growth.

India Full-time Junior Customer Success Manager
CRM
19 minutes ago
S

Principal Customer Success Manager

Switch Data centers

Postscript is hiring a Principal CSM to support a new product line by managing early merchant relationships while building the customer journey, playbooks, and enablement needed to scale the offering.

United States Canada Full-time Lead Customer Success Manager
$117k-$141k
Agile E-commerce Email Marketing Shopify
19 minutes ago
Study.com

Educational Content Coordinator (Contract)

Study.com 1K-5K Diversified Consumer Services

Study.com is seeking a remote Educational Content Coordinator to support SEO-focused content production by keeping workflows organized and content operations running smoothly.

Philippines Contract Junior Project Manager Training Manager
Asana Contentful SEO WordPress
33 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers