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Client Training Manager

2 months, 1 week ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
TLATech

TLATech

Syllo is the litigation workspace for the AI era. See how our Agentic AI works and request a demo today.

Specialized Consumer Services
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Description

  • Own the end-to-end training relationship for a defined book of Syllo's largest accounts as the primary training point of contact.
  • Conduct learning needs assessments with client stakeholders to design account-specific curricula based on workflow and role requirements.
  • Deliver live and asynchronous training sessions tailored to each account's use cases, skill levels, and Syllo configuration.
  • Build and maintain dedicated client portals for each account, keeping content current, organized, and accessible.
  • Produce monthly and quarterly learning analytics reports for clients.
  • Collaborate with the Instructional Designer to ensure LMS modules reflect account needs.
  • Work with subject matter expert training leads to keep curriculum development aligned with the latest workflows.
  • Capture client feedback and surface recurring pain points or feature gaps to product and client account teams.

Requirements

  • 5+ years of experience in customer-facing training, customer success, litigation, or account management, preferably in legal tech or a law firm.
  • Deep familiarity with legal workflows, litigation, and eDiscovery; JD preferred.
  • Demonstrated ability to manage complex enterprise client relationships, including senior stakeholders at law firms or in-house legal teams.
  • Experience designing and delivering training programs tailored to distinct audience segments.
  • Comfort working with learning analytics platforms and translating data into client-facing narratives.
  • Experience with LMS platforms and client portal tools.
  • Strong project management skills and the ability to manage multiple accounts simultaneously without dropping commitments.
  • Accountability, with a track record of following through on commitments.
  • Strong communication skills for both internal and external stakeholders.
  • Sound judgment to know when to escalate a client concern versus resolve it independently.

Benefits

  • Remote work environment.
  • Salary range of $130,000 to $160,000 USD.
  • Potential for a higher salary range for exceptional candidates.

Interested in this position?

Apply directly on the company website

Apply Now

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